Customer Testimonials

I purchased a system a month ago, and am happy with it. When it first shipped it had a problem with the case, but a quick note to Puget Custom Computers brought a replacement part that I had no trouble popping into place. They’re a responsive outfit that’s trying to do a good job, and I happily recommend them. Incidentally, one of the big draws for me was that they had a much better web interface for customizing machines and a much wider range of components that I could find among the ‘big’ manufacturers like Gateway, Dell, etc. Nobody really had just what I wanted except Puget Custom.

Configured a custom high performance system from Puget Custom Computers last Wednesday, it arrived at my door this Thursday (1 week later) Opened the box, plugged in, the computer came up ready to load my application software. This is one fast computer. Asus P4C800, 3.0 |Ghz 800 FSB, 1 Gig PC3200 DDR-SDRAM, 250 GB HD, MSI GeForceFX 5200 128mb, DVD ROM, DVD R/W, 7 in 1 Flash reader, XP pro, Office XP, Thermaltake super tower.
Jon is very helpful and gets back to you quickly. I had a problem with the keyboard. He is shipping a new one to me.

I forgot to mention that Jon gave me a free upgrade to a 250 GB HD, the 200 GB was not in stock, what a great company.

Service way above and beyond. Unfortunately my hard drive died (twice!). The first time it happened John actually came by my house, and replaced it free of charge. The second time it happened, the power supply had become the main suspect, so John upgraded it and replaced the drive again, then shipped it right back to me – all free of charge once more. I’m bummed about the hardware failure, but very impressed with the major efforts to make everything right.

In July of 2003, I purchased a state-of-the-art custom configured computer from Puget. I have owned Mac’s for over fifteen years, I have two PC’s including a Dell with a 2gig Intel processor, 512 memory, nVidia GeForce2. I wanted to custom configure a powerful system that I could use for business as well as play the latest demanding games (Doom III).

I easily configured my new system on the website and submitted it for review. Jon Bach immediately contacted me by email with several invaluable suggested modifications. The system was built in a matter of days and shipped to me. My system arrived ready to go. Here are the specs: Asus P4C800 MOBO, P4 3.0 gig 800 FSB, 1 gig DDR-SDRAM, ATI Radeon 9800 Pro 256MB, DVD ROM, CR-RW, Zip drive, Floppy drive, 7 in 1 flash reader, D-Link DWL-520+ WIFI, MS Office all packed beautifully in the superb Lian Li case with blue neon.

I separately purchased a Samsung SyncMaster 191T flat panel monitor and Klipsch 2.1 ProMedia sound system.

This system KICKS ASS. URT 2003 looks great. The components are easily accessed within the case. The monitor and sound system are stunning. Jon Bach provided exceptional support throughout the process.

We all know Dell makes solid computers for the masses. Puget is for the savvy, discriminating user that demands the best system out there. Feel free to contact me at [email protected] if you have any comments or questions

BEFORE I BOUGHT MY NEW COMPUTER FROM PUGET I DID a lot OF RESEARCH. I HAD SPECIFIC REQUIREMENTS, LOTS OF SPACE TOO ADD ON DRIVERS, HIGH HEAT TOLERANCE FOR DESERT PHOTO IMAGING, I NEEDED A COMPUTER THAT COULD RUN A TRACKING PROGRAM FOR MY TELESCOPE AND TAKE CCD PICTURES AT THE SAME TIME. AND OF COURSE A GRATE DEAL OF GAMING
I SHOPPED AROUND THE CLOSEST INTERNET COMPANIES WAS $1800. CompUSA $2200. HSC WAS SO RUDE I WALKED OUT.
( CompUSA HAD GRATE CUSTOMER SERVICE AND DID NOT CARE THAT THEY WERE NOT BUILDING IT, THEY TOLD ME THAT IF PUGET COULD DO IT AT THAT PRICE GO FOR IT. THEY KNOW THAT I WILL BE BACK WHEN I NEED PROGRAMS AND WHAT EVER.) MY END COST WAS UNDER $1580.
I NOW HAVE A KOOLANCE 601 TOWER WITH P4C800 DELUXE BOARD P4 CHIP AT 2.4GHZ PLUS A LOT OF OTHER STUFF.
JON BACH WAS VARY HELP FULL HE WAS THE ONLY PERSON THAT I HAD CONTACT WITH. WHEN ON ONE OF MY VISITS WITH THE TECHS. AT CompUSA TOLD ME THAT I HAD ORDERED A PART THAT WOULD NOT WORK JON WAS QUICK IN CORRECTING MY MISTAKE AND APOLOGIZED FOR NOT FINDING THE MISTAKE HIMSELF ITS REFRESHING TO SEE A COMPANY OWNER LOOKING OVER AN ORDER BEFORE THEY PLACE THE ORDER IN MOTION.
BRIAN T. LEWIS

If i could rate this company higher then a 10 i would. I purchased a high end computer ( P4 2.8, 2 Gb Ram, Geforce 5900 Ultra FX, Soundblaster Audigy, Asus P4C800 mobo, with the Koolance liquid cooled case ). I intend to use this computer almost solely for gaming, and did not leave anything out. I have only had it for about a week, but have been floored by its performance so far. I am yet to find a flaw, the computer is virtually silent, and extremely powerful, exactly what i was looking for.

The customer service and support that this company provides is extremely unique. I have dealt with Gateway, and Dell, and have felt like another number in their large database. However from the first response from Wilson Chau, which took less then 3 hours if i recall correctly, up until the time that the computer was complete i felt like they were working 100% to provide the best, and complete service around.

When I first received the computer, it would turn on, but would not completely boot up. After contacting Jon, via the LiveHelp feature, I tried a few things to no avail and we agreed to meet in Mt. Vernon. This was not a big deal for me, I live in Oak Harbor ( about 45 minutes away ) however it is approx 2 hours from seattle, and it was already 6:30 pm, on Friday night. Despite this, Jon met me in Mt. Vernon, took the computer, and fixed it over night. ( Turned out the Nvidia 5900 Ultra, a $650 vid card, had gone bad, and Jon contacted a dealer in Mt. Vernon, and purchased another one ) This sealed this company as a top-notch stand up custom computer company, that is willing to go the distance to ensure customer satisfaction is at its highest when dealing with them.

Before i settled on Puget Computers, i did do some price comparing on my own, and found the price range for the same computer that i purchased through Puget Computers is between $700-1900 more depending on the company that i would have gone through (Alienware, ThunderboxPc, Gateway & Dell ).

I have already recommended many friends that are in the market for a computer to Puget Computers, and would make the same recommendation to anyone else out there in the market for a new computer.

Fantastic support and service.

I purchased a mid-high end computer from Puget Computers. It was an Athlon 3000+ XP, 1 Gig Ram, 120GB+8MB HD, DVD-ROM, and liquid cooling case system. The system was to be used at home for high end gaming and audio production. I already had a video card and sound recording system from a previous computer.

My first indication of the excellent customer service this company has when in my initial conversations with Wilson Chau of Puget Computers. I explained my particular needs and he helped me tweak the initial specifications I selected from the easy-to-use web interface. He gave quick, very personalized responses and thoughtful comments on the different components. Eventually we came up with the “killer” configuration and I placed my order.

Puget had prided itself on very quick assembly and delivery, and when the shipping was a couple of days beyond their estimate, my anxiety prompted me to send an inquisitive email as to the status. Immediately, I was given an apology, and told that I would be given a free upgrade to a 200GB HD (at least $100 value!). I was very impressed.

When the system arrived, it performed very well, but had a couple of minor problems. The heat sensor under the CPU had broken in shipping, so I did not have a front panel temperature readout. More importantly, the system seemed noisier than I had expected. I had explained that I needed a very quiet system to do audio recording, and had paid a premium for the quietest components, including liquid cooling. Also, the system created a strange kind of electrical or magnetic interference, which caused my electric guitar to make a loud feedback tone unless I would move 15 feet away. I explained these issues to Mr. Chau and was pleased to find that the post-purchase support was just as exemplary. After some e-mail conversation, in which Mr. Chau showed enormous patience and understanding, it was agreed that I would return the system for their inspection. At this point, they offered to move all the components in the system, including my personal sound and video cards, to a new, higher quality liquid cooled case. The case they ended up swapping to was their top of the line case. I expected to find that this would solve the physical noise issue, but when the system returned I was overjoyed to find that it had solved the interference issue as well. Also, the new case had an even better front panel temperature display, which worked perfectly. The system is a joy to use in every respect, and the price was more than competitive, it was a bargain.

This is the sixth computer I have owned, and I have never encountered such excellent support, and the strongest desire to please the customer. I would recommend Puget to any computer buyer.

10++ — that’s how happy we are. Wilson is the best there is re computer knowledge, patience (with us undecideds), and follow-up/through. The computer he helped us put together in everything we wanted and more; a gaming computer that will keep up. Highly, highly recommend this outstanding company. It doesn’t get any better! Thank you, thank you Wilson!

If you are reading this you no doubt have already seen the many glowing reports PCC has gotten. I dont have much too say that you havent read already. The customer service could not be any better. I emailed John on a Sunday night with a question and he responded within an hour. They were extremely helpful both before, during, and after the purchase and I have no doubt that that will continue.
All this and not a mention of the system yet. The system they built was exactly what I wanted and it has performed flawlessly. I tax my system pretty good and it has handled everything with ease so far.
Thanks again for the great work