Customer Testimonials

We placed an order for a custom-configured PC as part of a larger instrument with Puget Systems. The consulting and feedback goes beyond professionalism. Concerns and questions were always addressed promptly in a detailed manner. The consulting and the delivered end-product exceeded my expectations to the point where I could state with absolute certainty that Puget Systems will get the job done independently of how complicated and high the stakes might be. The support after delivery of the product is excellent. Overall, the vendor exceeded by far my expectations and I would not hesitate the slightest to suggest Puget Systems to any of my colleagues and friends.

Puget Systems exceeded my expectations. Their excellent web site explaining the various custom configurations options helped me select the initial components and features. Then Customer Service advised me and even suggested lower cost solutions for my needs. My e-mailed questions were always answered promptly and fully. The in-process status and photos were great. The packaging was very impressive, and the machine arrived in perfect condition. Best of all, it’s wicked fast and VERY quiet. Thank you all for a great product!

I can say with absolute certainty that Puget has the best business model in the computer industry. I have not seen any other system builder on the internet that has the approach or service to building a system like Puget. The people at this company stand behind everything they sell. They spend time testing every component in a system, and track failure rates. If they component doesn’t pass their extremely high standards, they don’t use the part in their system. Plus, they have informative articles on their website, explaining why they use what they use, or why the changed to a different part for their systems. The website is the easiest to use also. Nothing flashy, just simple and clean. Very friendly people, who know what they are talking about. They help you build the system you need, and not try to upsell you on a lot of unnecessary items. The process of buying from them was so easy, and William was very helpful on the phone. I have built computers for years, and I can tell you I couldn’t build one as near as well as they did. It works so fast and so smooth…no crashes. It is the most stable computer I have ever owned. I am telling anyone and everyone I know to get their next computer from these guys! Why settle for substandard, cheap parts and builds from mass producers like HP or Dell? Or lousy support after the sale? Go with Puget, it will be your most sound computer investment ever!

Puget is amazing! First you submit a quote to their great staff. Jeff gave me some wonderful recommendations and advice to make sure I got the most powerful rig for my money. I wanted a gaming rig and he actually told me my original set up was overkill. He actually saved me money and made sure I got top of the line quality! I was blown away by this especially after dealing with Dell in the past.

The whole building process was a joy as Puget keeps you in the loop at all times through the process. I loved the photos and constant updates telling me who was working on my computer.

Then when I received my computer I did have a power outage and my computer would no longer boot. After a lengthy email to tech support describing everything I had tried I received an instant response from Christopher with step by step instruction on how to repair my computer and it worked like a charm on the first try!

This company knows their stuff better than anyone else. I’ll never buy another computer from anyone else. Customer for life.

Puget built the perfect computer for me. You can not hear this thing run (except when the CDDVD platter spins up). Only top quality components configured efficiently and professionally. No ad-ware, no trial software, not even a company sticker on my computer.

I compared other companies and other products and settled on Puget for their reputation, customer service, and quality products offered. Their price was very competitive with other custom builders that offer service after the sale. I would recommend this firm if you are tired of the same old cookie cutter systems offered by the mass market firms.

2 years after buying my system from Puget, it is still as great as the first day it arrived at my house. Being a former Dell customer, I knew what I was looking for (media editing, graphics) and did a quote for a system that has a 3.0 Core 2 Duo processor, dual 500GB hard drives with Acronis TrueImage, 4GB RAM, Vista 32-bit Ultimate (since upgraded to Win 7 64-bit Pro), Antec P182 case, DVD-RW, among other things. The same day, William emailed me back with some options that helped me save money and was able to eliminate components I didn’t need. I also really appreciate that he was honest and didn’t upsell me on things I never needed. When I bought my system, everything arrived very neat in the best packaging job I have ever seen, and a couple of days earlier than the original shipping estimate.

Over the time I have had my system, it is a true workhorse being dependable day in, day out. The 2 times that I did need tech support (1 was for a failed hard drive, the other was to help fix a configuration issue that McAfee caused), everyone was truly awesome. They also followed up to make sure that everything is good after taking care of any issues. Jon actually emailed me at 2:30am once to make sure things were working correctly and gave me advice on how to take care of the configuration issue. This level of service is never found at Dell or any of the similar companies.

Puget is not the cheapest. However, the product quality, neatness of build (look inside a tower Puget builds compared to a Dell or Gateway and you’ll see a huge difference), no bloatware to remove, system is fully tested prior to shipping (and you see the results), and support that actually stands by you when you need it. They definitely give the best all-around value. You also get a quality relationship with a great company, which is priceless.

I continue to be very happy with the system they built for me and it still screams as fast as the first day. When my next system comes up, I am definitely coming back to Puget.

A custom-built computer from this company was the first real investment I had ever made, and after four years of almost flawless performance, I want my next computer built by these guys too. Always helpful when you have a question, and their products are very well made. I love my computer like a child, and it has served me well. Thanks for your awesome computers!

Being that I had a bad experience with another custom computer builder I waited quite a long time between configuring and actually making a purchase. Upon completion of my first build William George was happy to answer all of my questions. Plus, He didn’t pressure me into making a purchase until I was ready to do so, which I definitely appreciated. Anyhow, If I would have only known how good the machine would both look and perform I would have not procrastinated for such a long time.

Meanwhile, my computer came a fews days later than expected because the Cooler Master V8 failed during testing so it had to be replaced, which meant that it had to do more testing to make sure the replacement CMV8 would not fail like the original did. While I would have liked to receive my computer a bit sooner sometimes things come up, which can delay the build of a computer. What I did appreciate is that Puget kept me up to date on the status of my Atec P 183, which is a lot more than other companies would have done.

When the machine arrived, it would shut down after a few hours use. After getting in touch with Brian L. Koch it was determined that I had a
hardware problem. So after a bit more diagnostic work He walked me through how to reset the BIOS. Ever since I did that my computer has worked like a dream.

Finally, while I would have liked my computer to work right out of the box its good to know that Puget doesn’t abandon the customer when troubles arise, which is why I wouldn’t hesitate to recommend them to anyone that needs a well built computer at a reasonable price when you consider the craftsmanship that goes into each and every computer.

Keith

I’ve been shopping for a new prebuilt for nearly 6 months, and was very close to buying either a Falcon-Northwest Talon or a Maingear Shift before reading about some other boutique vendors I’d never heard of on Hardforum. Puget was on the list and discussed in high regard so I decided to check them out.

I used to build my own systems, but after devoting way too many weekends modding with my head buried in components and soiled cotton swabs, my girlfriend implored me to get a prebuilt. My first was an Alienware, and while the system has been a workhorse, their service, while willing, was unimpressive from a technical standpoint. It doesn’t feel good when the realization sets in that you may know more than the overseas tech support rep. Because of this experience, I am hypervigilant this time around, looking for a vendor that not only has competitive pricing but has the service and technical expertise to back it up in the event something was to go wrong with a part. While I can’t rate the support (haven’t purchased yet), I can say the pre-purchase communication is outstanding, and I’m impressed by the level of expertise.

I have saved configurations and ongoing correspondence with several boutique vendors (Falcon Northwest, Maingear, Origin PC, Digital Storm), but none of the other vendors have come close to the level of one-to-one attention Puget is showing me so early in the process. Within just 2 hours or so of clicking the box requesting a professional review of my build, I got a non-templated email response from a William George. It was a non-biased, thoughtful component-by-component expert review that made me clarify my own build priorities (quiet computer) and reconsider some hasty decisions I made based on past brand loyalties and admittedly shallow research. I just don’t have the time anymore for proper diligence (reading through pages of specs and mining reviews), and William’s feedback is exactly the kind of honest direction I’m looking for and why I’m leaning heavily towards Puget this time around. At no point in the correspondence did I feel I was being upsold by someone on commission. This is simply a fellow geek (sorry William, I mean that endearingly!) that honestly wants to make sure I’m picking parts wisely while staying on budget. I’m still in contact with William and we’re getting closer to my final dream machine.

Sure, Puget isn’t the cheapest you’ll find, but if my early exchanges with William are any indication of the quality of build, customer care and technical expertise you can expect at Puget, you will not find better. If you’re a former Dell/Alienware customer like me you know that alone is worth the few extra bucks. Consumer confidence is a big factor when shelling out $2000-$3000, and I can say without a doubt that I’m confident in Puget so far. Don’t believe me though, click the box to have your build professionally reviewed and see for yourself. It’s pretty darn sweet!

I began looking at purchasing a new computer system since the early part of last year.

I was not happy at all with Dell any more. I made a decision to buy my system elsewhere this time.

I checked out many companies along the way. I was not at all comfortable having a system built by the various sites I checked out, throughout 2009.

By accident, I came across Puget Custom Computers.

It was the kind of accident, I would like to see happen more often in my life. :0)

I first contacted Puget Systems in the 3rd quarter of 2009. I spoke with a gentleman by the name of Willam. We conversed back & forth over a number of months. I built a few systems at their site over this period of time. William offered some very friendly & very helpful advice on the systems I built at the sie. The system before the one I finally chose was a dual processor system.
William helped me with every aspect of it. He was just great. I spent some time on the previous dual processor system & so did he.

I finally decided it was not quite what I wanted.
At this point I was aware that their was going to be a new processor coming out. The i7 980X. I also heard about the new technology on the way with the usb3 & Sata 6.
I explained to William, I was going to wait until these technologies came out. He was very understanding.

The day came to build the system I wanted. I sent William an email. I built a great system, thanks to Williams expertise & his helpful nature.
I was sending him multiple emails every day.
He always answered them on the same day I sent them. He never pushed me to buy, he encouraged me to move at my own pace, which I did.

After a lot of emails back & forth, I was finally confident in my choice of system build.

I would go to Puget’s site & watched in all the stages of the build. They had my account broken into different sections. There was order details, build check-off, Benchmarks & Photos of my completed system from various angles. They even took photos of my system with a heat sensing device, which showed the temp range of my system as it went through heavy benchmarks. Everything I needed to see is there. THey even have a section thats shows where your system is, at any given time, while it is on route to you.

I have never seen such detail, to every stage, on so many levels. I cannot put into words, how much they assured me, not only in words, but by their actions, that this was the place to get a system built!

I thank each & every one at Puget Systems for all you have done!

Willim, you were great! Even post shipment, I send him the odd email and ask the odd questions. He still gets back to me on the same day.

I will be receiving my Puget System, hopefully on Tuesday. I really look forward to it!

I will follow up with this review, once I receive
my EXCELELNT SYSTEM. I know it will be great!

I will definitely recommend Puget Systems!

Rick Downey