Customer Testimonials

This was my first experience having a custom computer built, and everyone at Puget Systems made it so easy. Brett helped me pick out components that would meet my needs (video editing / graphic design in Adobe Creative Suite 5.5), and just as importantly, stay within my budget. The customer service from first contact through final delivery was nothing short of exceptional. This was a refreshing change, after years of dealing with the “service” from big-name computer companies.

My system was well packaged for shipping and arrived in perfect condition. The included binder and notes helped make the set-up in my office totally headache-free. I was up and running in less than 30 minutes after unboxing.

I would definitely make Puget my first choice for any future computer systems.

Looking to upgrade my ancient cpu, but not wanting to get scammed, cheated, or bamboozeled i started researching computer and computer supply companies. After weeks of depressing results I was coming to the conclusion that there were no more honest companies online. All the major pc vendors (gateway, dell, apple, toshiba, hp, compaq, and alienware just to name a few;) had a terrible rating for either defective products, or piss-poor customer service on numerous consumer complaint sites (ntm the BBB.) Also, nearly 100% of the computer component supply companies (with the exception of individual component manufacturers such as kingston, intel, etc) I reasearched were either wholly corrupt (ie amazon.com being prosecuted in 9 major countries for fraud, facilitation of fraud, and tax evasion; or best buy, staples, walmart, and circuit city etc not honoring their warranties) or had numerous, non isolated incidents of either terrible customer service or outright fraud (even the vaunted newegg.com has recently had a plethora of incidents of credit card fraud, just type “newegg scam” into google to see for yourself.) Even my local computer repair and custom build shop had problems. I was about to lose hope on getting a decent system. Then after about 5 days in a row of spending 8 plus hours a day reading tech based forums, i came across 2 possible companies with which to do business. The first one unfortunately is in the UK and doesnt ship stateside. Then I found out about puget systems. After doing another week’s further reasearch actually trying to find the “dark truth” so to speak about them (which I’m happy to report so far doesnt exist,) all I found was a couple of RESOLVED complaints dealing with shipping damage, a slighlty extended build time (which is to be expected in a custom build, duh;) or the few ignorant people who didnt see the value in their comparatively higher pricing. You get what you pay for, and I’d rather pay the extra 15-20% for the peace of mind that I shouldn’t have a problem with my purchase, if I do it will be taken care of, and lastly that im not going to get charged for something I didn’t want to buy. Though I don’t know personally from experience YET, and every purchase these days carries the risk of “buyer beware,” (especially on the internet,) for now puget systems background, informativeness, and ethical (take care of the customer first, short term bottom line later) business practices are a breath of fresh air in this modern online sea of uncertainty. As soon as my tax return hits my bank account the first week of March, I plan on finding out if everything is as good as i hope and expect it should be. At that point I will write a further review (and most likely very positive) and be able to upgrade the 9 to a 10; along with spreading the word on other sites, forums, and consumer panels/boards. Oh and lets not forget the best part for puget systems of a satisfied customer: REPEAT BUSINESS!!

To ALL possible customers: USE THE CHAT TECH SUPPORT OPTION!!! I cant stress how much help they gave me and acouple days of refining got me to my dream computer. They are nothing but nice and helpful. Now, waiting for my computer to arrive, i do nothing but go over all the parts over and over and i must say i think i made the optimal computer for a pretty cheap price considering whats inside! Also, i must say, the production team is FAST!!! They may not have a part which can stall things, but there is no need to worry, THEY WORK FAST!!! I can see no signs of long breaks or messing around. JUST FAAAAAST, Consistent, building. Much thanks to puget for putting together this business and all the team! To everyone buying a computer, DO IT HERE. Just make sure u use chat support and get out EVERYTHING you want to say or ask. They are definitely experts!

I’m very happy with your company’s service and the quality of your computers. I was thrilled to receive my new Serenity desktop a few days ago. It was a big jump for me because I was giving up on Apple products (iMacs in particular) and wanted to try Windows 7, which has worked out quite well.

Here is some feedback on your performance:

Great website; easy to use and navigate
Great customer support; I liked the way the sales person came up on chat in couple of minutes to ask if I needed assistance.
Good tracking of the computer as it was built; status kept me informed of the progress. The picture of the computer was a nice touch.
Computers are very professionally built; almost like a work of art when I opened up the case to remove the packing foam.
Products are exactly as advertised; the Serenity is very quiet, not like the Dell desktop I had several years ago.
The computer was professionally packed; it arrived in perfect working order.
No bloat! No unnecessary programs on the computer The recovery disks were a nice touch. Ever try to do a clean reinstall of Windows XP. It’s a two day project!

Here’s the bottom line. If someone wants a cheap, discount computer, you are not the place to shop. If someone wants a custom built computer at a fair price and with a whole lot of extra value, you’re the ones I recommend.

Wishing you a happy and prosperous 2012.

Bought a refurbished gpu (HD 4870 [I know but it’s better than my god awful 8400GS]). Came with everything and a cable to hook up the pcie pin to the molex of my psu. Only came with one. Jumped on the live chat, where I was directed to the proper phone number, where it was quickly and humourously (my bad humour dude was just good enough to laugh with me) explained that the adapter I got wasn’t really standard; my psu should have the pcie pins, but if it didn’t they’d send me one. Looked, and had one, but I love that they offered the adapter, probably knowing I’d have the pcie pins. Super nice all around, very satisfied, customer service was chill which is something I highly value.

I am in absolute love! I had one of those “power supply dies, kill hard drives because the voltage went down the wrong rail” kind of failures on a five year old custom desktop. Now, I had been beating up the desktop pretty hard by running several programs at once, including Adobe Photoshop CS4, to the point of making it gasp, so I had a pretty good idea of what I wanted. I started doing my research and kept coming back to Puget Systems for various reasons, including the fact that they are relatively local, they had the name brand parts I wanted, and their configuration screen was relatively easy to work with.

What sold me was the customer service. After working with the configuration screen and not coming up with what I exactly wanted, I left a detailed story on their customer contact form on the weekend and by Monday evening, I had a response from Daniel with a quote for a machine. We discussed a few things and came up with a machine that had one, maybe two changes, from the original. Every communication that I’ve had with Daniel and the rest of the Puget Staff has been top notch. I haven’t felt talked down to, bedazzled with fancy tech terms, made to feel like I didn’t know what I was talking about, or have this sinking feeling that the person I was dealing with was reading from some canned script. Instead I knew I was dealing with real people with technical knowledge who understood and respected my level of technical expertise.

When I finally placed the order, I loved being able to watch the build progression online and know exactly where my machine was at. I felt like I was virtually there. The computer being packaged within a 50 pound box within a box set up so that the computer case looked immaculate and the computer worked the first time as expected was phenomenal. I could go on and on about all the good things that Puget did . . .. It’s enough to say that at one week and one day, I am very pleased with my computer and I have yet to make it gasp.

I know the name of every person that played a role in building my CPU and the benchmark checks that were completed. I known that my CPU was tested and operated before it was sent out. The packing materials were impressive. I am pleased with the operation of my CPU and the fact that it was assembled in the USA by technicians who had a real concern about the operation of my CPU. No software other then the operating system and necessary drivers was a part of my decision making process. I strongly recommend Puget Systems.

” About a year ago, a “day-trader” friend of mine ask me to help him find the best system his money could buy.
He wanted lightning fast multicore processing as he was going to be tied into Wall street live.
A little confused I said “what exactly are you doing on Wall Street” ?
” He said he trades live through an incredibly fast T1 or T3 type service that he was having installed in his house 300 miles from Wall Street.
” He said “Mike I need the fastest most reliable computer you could get built for me. I need 6 monitors. I need lots of storage space and a backup system in place in case I crash ” I can’t be down for more than a few minutes. It would be disasterous !

Well I decided to go with Puget systems.—— Best decision of my life !!!! They are the best !

From the first sales contact to just now when I called Tech support, I am absolutely blown away by their courteous and knowledgeable staff. The quality of their computers. The attention to detail and many other attributes.

I rate these folks as 10++++

Their machine is incredible !
My client had a power failure and like so many foolish consumers, failed to purchase a UPS.
So his computer went down right in the middle of it’s daily backup procedure.
As with any computer, it went down hard and some boot data got corrupted.
No problem for Scott or Christopher at Puget. A phone call from me to them and in 10 minutes we completely restored
my friends system. Incredible ! It used to take hours to do what we did in 10 minutes. Absolutely perfect.
I could not ask for better !!!!

Thank You

I don’t know what else to say except “we’ll be back” to purchase another system soon.

I decided to wait about a year after receipt of my computer before I reviewed, in order to give a fair assessment of the operation of the new system. Short answer; awesome. This was absolutely the best experience in acquiring technology, or anything else, that I have had.
Puget guided me through the selection for exactly what I needed, helped me reduce costs, and sent me the best computer I have ever used.
Not one glitch. Not one problem with the hardware or installed software as requested – and the price was right. People walk into my office and see the four large HDMI monitors it drives and are really in awe. Oh, did I say quite, wow this baby is really quite with the liquid cooling, Antec Case, etc. I give Puget the highest recommendation possible as well as my sincere thanks for what they do so well.

I purchased a custom-built pc two years ago (June 2009) from Puget and have been very pleased with its performance. Beyond the hardware, however, Puget also has extremely responsive, competent, and gracious customer-support. When my RAID array wasn’t being detected by the BIOS (at 4am east cost time) and I couldn’t make heads or tails of what the problem was, within 12 hours Puget’s technical support had held my hand through the process of diagnosing and remedying the problem that stumped several of my more computer-savvy associates. I couldn’t have been more grateful. Thank you.