Customer Testimonials

I have owned my $1500. Puget PC for a year without any major problems. I have an ongoing very small problem that I have not bothered to fix. which is… when the power shuts off by itself after a period of non-use , it cannot be restarted unless I unplug it from the wall for a few seconds and then replug it. Then the pc restarts properly. On the positive side… I have never owned or used a pc that is this nice. Good Lord is it quick and quiet ! I am certainly spoiled and therefore will not ever be able to have a lesser pc. I did not give the company a 10 rating because I have not had to test their customer service yet. Thankfully.

I received my Spirit system on January 3rd and it has been perfect since the moment it arrived. The shipping materials are very effective: PC in a box with packing, inside another box with custom packing corners so it is “suspended” in the outside box. Essentially two levels of protection for the trip. Unpacked everything, hooked it up to two Dell U2412m monitors that I picked up from Amazon and it worked perfectly. A couple of things of note… the Spirit case is very spacious and incredibly quiet. I had to go with it instead of the Serenity as that case was a little too tall for my desk. No worries, without a power light it would be hard to know that it is on. My build, which is listed below, is incredibly fast. USB III – cannot say enough – very much worth it if you have to move photos or videos between camera and PC. Windows 7 ultimate proved to be the right choice for me… I needed the ability to remote desktop into work and use a multi-monitor display on both ends. Windows supports this but only if the two sides are a combination of (windows ultimate, windows 7 enterprise or windows 8 server). Not sure why MS makes this so hard, but I am happy to report that if you meet their requirements, it works fine. My other concern was whether the GTX 650 was going to be sufficient for some gaming that I do on the machine. No issues at all running Assassins Creed III on a single monitor (haven’t tried multi-monitor yet). On this front, I can also recommend the Saitek Eclipse II back lit keyboard and Mionix Naos 3200 gaming mouse (also lit). Set them all to blue with your Spirit and you have a very nice looking system. Overall I am incredibly pleased and have already recommended Puget to friends of mind who are considering a custom build.

Keith

Spirit Build
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Motherboard Asus P8Z77-V Pro
CPU Intel Core i7 3770K 3.5GHz Quad Core 8MB 77W
Ram Kingston 16GB DDR3-1600 (2x8GB)
Video Card EVGA Geforce GTX 650 1GB
Sound Card Onboard Sound
Storage
Hard Drive Intel 520 240GB SATA 6Gb/s 2.5inch SSD
Comments: Primary drive.
Western Digital Caviar Black 1TB SATA 6Gb/s
Comments: Secondary drive.
CD / DVD Asus 12x Blu-ray Burner SATA (black)
Removable Drive ATech PRO-57U USB 3.0 Internal Card Reader
Case / Cooling
Case Fractal Design Define R4 Titanium Grey
Power Supply Antec TruePower New Series 650W Power Supply
CPU Cooling Cooler Master Hyper TX3 CPU Cooler
Software
OS Windows 7 Ultimate 64-bit OEM SP1
Software: Multimedia Cyberlink PowerDVD 10 OEM
Accessories
Services Warranty: Lifetime Labor and Tech Support, 1 Year Parts
Software / Preferences
Software: Courtesy Install Microsoft Security Essentials (Antivirus)

Its nearly 12 months after installing my fourth Puget system in five years of great service from Puget Systems. Last week I been getting an occasional “error loading operating system” boot error message, went to the Puget web site on SUNDAY, put in a support call back request, expecting a response sometime on Monday. Later on Sunday I found I had a return email from Jeff Stubbers, a Puget Systems tech, with a set of instructions to reset my BIOS setting, which led me to an incorrect boot drive setting, which solved my problem. Jeff you are the man!

Outstanding support like this in these days of diminishing support by other vendors keeps me coming back to Puget Systems!

Yes – I have fire-breathing Intel i7-3939K 3.2 GHZ, 16Gb RAM, SSD OS drive, liquid-cooled system, but next year when Itel announces their new Wombat SurFire X8 chip I’ll be checking Puget’s website and asking Santa for a new Puget System.

Thanks John – Thanks Jeff

I came to these guys with special needs for a special system. After 3 short days of work they were done. I couldn’t be more pleased then I am with this system. From start to finish this company went far and beyond my expectations. The quality of the build is top notch and the customer service was excellent. It was nothing short of a 10 out of 10 experience. Most of you know thats hard to come by these days when purchasing anything. These guys have my business for life.

I recently tried to oder a $4,400 laptop with ubuntu as an operating system.
Well time drug on and on, as they had one error after the next.
I got to the point, just could not take it anymore. They were quick to
extract over $4400.00 from my bank account.
Good God, if you can’t get ubuntu to run on a custom laptops, thats
an indication expertise is lacking somewhere. Yeah, I am angry &
feel taken by another online business! Gosh, by the time I get
some of my money back the holidays will be over!

Well I am told that they are going to cancel the order, but looked
at the refund policy, $50 dollars for changes & %15 stocking fee.
I have not received this computer yet & already this company is
making a profit off of an unsuspecting client.
I can’t help but notice there is a 2 to 8 week waiting period to
receive a refund. There went Xmas with NO new computer.

I know that I should have bought an Apple Mac Pro!

Unhappy Client
Washington DC

Response from Puget: We offer to install Linux operating systems as a courtesy service to our customers, and it is not uncommon for Linux to have more issues with cutting edge hardware. We encountered issues with Ubuntu 12.04 and NVIDIA Optimus functionality. We had a solution — installing the newer Ubuntu 12.10 fixed the issue for us. When we went to Earl to confirm that the update to Ubuntu 12.10 was OK, he immediately demanded a refund. We were a bit shocked at that response, but complied, and refunded in full the next morning. We did not charge $50, did not charge a 15% restocking fee, and did not take 2-8 weeks to refund.

I’ve had my Puget Systems computer for ten days now, and everything is functioning flawlessly. Setup was totally problem free, and I was up and running in record time. Thanks to Brett and all who made it happen. This system was money well spent.

I am SO impressed with Puget Systems, from the quality of their website, to their personal review of my submitted order, to the speed of the build, to the online details of the process of building, testing and then shipping the product. The 3-ring binder with software CDs, instructions, specifications, thermal pics, etc. was most professional.

I needed a business server. I didn’t have time to evaluate all the possible configurations, so I told them what I thought I wanted, they suggested a couple of changes (that saved me almost $500!) and then delivered a fantastic product. My local IT company came to migrate the old server over to the new, and commented “Oh, they already did all of the initial setup.” They were able to jump right in to the serious work, saving me hundreds of dollars of their time.

I’m sure that a good technical person could do for themselves what Puget did for me less expensively. But as a business owner, I didn’t want to have to spend my valuable time mucking about with a balky computer. That is not my forte. I wanted instant perfect results. And that is what I got.

I’m going to be in the market for a new workstation soon, and I know where I’ll be buying it – Puget Systems!

So far, my Puget experience has been exceptional!

As a twenty-something recent graduate that just landed a decent paying job, I was in the market for a new computer, and I wanted something powerful enough to play the newest games but also be extremely reliable. For months, I looked at forums, poured over review sites, and finally came across Puget Systems. My only criticism of Puget is that they are not aggressive enough with their marketing! I wish I had found them sooner.

Some may complain about the relatively higher prices of a custom Puget system, but let me assure the skeptics that you’re getting your money’s worth in terms of the overall craftmanship, which is exceptional, the quality of the parts, but also the intangibles, like the exceptional customer support, and real-time updates on the construction of your system. Support is a huge deal for me, and one of the reasons why I decided to buy from a boutique computer store rather than building a system myself. I had numerous friends offer to assist me in building a rig, and it admittedly would have been cheaper, but the peace of mind for me is worth the extra couple hundred dollars. I just recently received my computer, but so far, it has been a pleasure to use.

Puget seemingly goes the whole nine yards for every aspect of business, including the packaging for the computer itself. I was extremely impressed, and they even place insta-pak foam inside the system, which is extremely easy to remove, even if one is completely computer illiterate. One thing I liked is that they don’t try to upsell you whatsoever.

I have had many nightmarish experiences with Windows based systems in the past, and taking the plunge was a huge deal for me, but as aforementioned, so far, I’m impressed and relieved!

If I could stop playing with my awesome, new, custom-built desktop from Puget Systems for just a second, maybe I could finally write a testimonial!

To put it simply, Puget Systems is the most customer and quality-oriented computer company I have ever purchased from. For the past fifteen years I have bought (too) many gaming systems and laptops from the big-name computer corporations (Compaq/Dell/Alienware, HP, etc.) and ended up severely disappointed with the quality of the machine and the poor, sometimes straight-up insulting, customer service. It took me too long to realize I was paying for the brand name, not a quality machine or quality support.

When it came time to buy my next machine, I poked around forums for computer enthusiasts to inquire about a tried-and-true company that builds quality custom-built machines, and I was recommended Puget Systems. I was blown away by the testimonials and excited to purchase from and support a local business (I live in Washington State) instead of a money-grubbing mega-corporation for a change and from the very beginning to the very end – from my computer’s conceptualization to my using it right now – Puget Systems has been by my side. One year ago I e-mailed Puget Systems to hammer out the details of the computer I wanted, but due to financial constraints that popped up and postponed my purchase, I was unable to make the purchase until just a few weeks ago. Despite my having to put off my purchase, Puget Systems continued to help me plan my system and with their recommendations, I was able to create an affordable gaming rig that, if you don’t mind me saying, KICKS ASS.

After I (finally) made my purchase, the customer service did not end. All the while PS was building my system, they posted construction updates, benchmarks, pictures, and more, making me feel like I was actually THERE watching the fantastic team build my fantastic machine. After PS shipped my computer, they sent me all the tracking information and through their site I was actually able to watch my computer make its way to me. When I opened the box, it was like *CHRISTMAS*. Everything was packaged with such care and attention. The extra bolts and screws were stored neatly in a labeled bag, my machine’s information binder was instantly accessible, and the computer itself was fasted securely within. There was even a recommendation to save the packaging, as it is designed specifically for my machine, in case it needs to be sent in for upgrades or repairs. An excellent recommendation! In my excitement, I think I would have thrown the box right in recycling if that hadn’t been there…

Setting up my computer was a snap. They had installed everything, so all that was left to do was play Skyrim. That’s why it’s taken me so long to write this testimonial! My games are running so great, I can’t tear myself away!

Thank you. THANK YOU. This has easily been the most enjoyable computer purchase I have ever made, not just because the machine is phenomenal, but because it is such a pleasure to work with and buy from a company that cares: cares about computers, cares about the quality of its staff, and cares for its customers. I am handing your business cards out like they were on fire and recommending you to anyone in the market for a new computer, and really anyone who will listen. I can’t wait to buy from you guys again in the future.

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Other things I love about Puget Systems:
+ The staff’s own thoughts and recommendations are listed for each computer component, which is extremely helpful while you’re building your system.
+ PS gives you an incredibly useful binder with all your system’s software and information (thermal imaging, motherboard and chassis information and connections, FAQ’s, assembly and testing information, warranty and support information), as well as information about recycling your old electronics! I really needed this as I have a whole pile of those aforementioned busted gaming desktops and laptops from the mega-corporations.
+ Even when I accidently downloaded a virus not twenty-four hours after getting my computer, the recovery discs that Puget Systems provided got it right back to factory settings, virus-free in a snap!

I needed a powerful, portable laptop for a business trip. I found Puget googling after a few other shops told me they either couldn’t put together the system I wanted or that it would take them weeks. I wish I’d started here.

I hate the chat window tech-helper things but I needed some quick feedback about whether or not I would be able to expect my laptop in time so I grit my teeth and opened it up. Jeff was helpful, succinct, and even gave me a little extra bang for my buck. He probably didn’t realize it given how rushed/short my responses were but I was extremely pleased with the interaction.

I was able to design the laptop I needed directly from their site – no custom order, backroom dealings required. They had what I wanted, and more. The site was also refreshingly straightforward. Thank you guys for that.

I put a rush on the order (very reasonable fee), and got the laptop with a couple days to spare. They include a packet detailing everything they’ve done to the system, all of the tests they’ve run, and the results from those tests. Dates, times, who did what – it’s incredibly specific. These guys are very obviously proud of what they do and it shows.

And, best of all, I ended up with a pretty inexpensive (you should have seen the other quotes) laptop that works! I haven’t had the time to put it through my own personal hell but from the looks of that packet I think this little guy will do just fine.

Pudget, you’ve got yourself a customer for life. Don’t let success ruin you, ok?