Customer Testimonials

I like buying my computers from Puget. This is my third one. I like William George. He’s the rep who answers the phone to take your order. He’s super-qualified. Click on the Resources tab at the Puget homepage and you’ll find his article on configuring gaming PCs. Elsewhere he writes on solid state drives. Google his name with Core i5 in the query and his 2010 article on the Intel line of iCore processors comes up. This is the guy Puget has answering the phones. That says a lot about the company. If you’re self-directed like I am, you’ll enjoy exploring the Puget website. It’s all true what what you see on the video. This is really a company that sacrifices a little off its bottom line to provide you with a first-rate commitment to building what you ask for. To Josh, Kyle, William, and Stacey — the people primarily responsible for building my three speedy Puget PCs — you got a good thing going at Auburn. You could teach the competition a few things on how to build a great computer.

Just left a review on Reseller’s on a couple of Obsidian workstations I purchased, but wanted to note here how pleased I am with the purchase. We’ve had these for a little over two months and they have worked flawlessly. It seems Puget appeals more to discriminating consumers than businesses, but I see this as missed opportunity for the ill informed. Business users – you have to figure the value of your time into the decision. A few hours of a professional’s time more than offsets the difference in cost between the range of supplier’s prices. Puget offers an excellent value for a solid machine. For smaller businesses that properly account for their time, the Puget Obsidian line is a smart purchase.

I started by looking at the different vendors of quiet systems as that was one of my primary reasons for swapping out my PC (apart from the fact the old one was getting on in years).
After looking around for a week or so, I decided to try Puget Systems. I spent over an hour in a chat session with Jeff going over the different possibilities, before deciding to get a customized Serenity.
Jeff made some recommendations, which I took and I placed my order. Estimated shipping time was a week later, so it was great to see the progress of the build on the website as well as the pictures once it was ready and of course the performance benchmarks (my only request would be to show some comparison benchmarks on this page to get an idea of what differences there might be. Maybe against some standard builds?).
The PC shipped as scheduled, and it finally arrived. Packing was excellent and surprised me with its size and everything that was in it. Finally got to plug it in, and that was a joy. Almost no noise at all and fast. It was a pleasure doing business with Puget Systems and will certainly use them for the next system when it is time. Great job!

I just took delivery of a new desktop SPIRIT model and must say it appears to live up to reviews I’ve read from other customers. It came in the stoutest packing I’ve witnessed for a desktop computer. Setup was very easy and I could not believe how quiet it runs!
It’s not their quiet model (the Serenity), but it’s VERY quiet. I debated spending a bit more on the Serenity but the Customer Service representative advised me that the Spirit was ‘pretty quiet’….he wasn’t exaggerating! The computer is super solid, very quick and very attractive. I’m very satisfied so far and would recommend Puget Systems to anyone with no reservations…THANKS, GUYS!

Over a year ago, I purchased the Spirit with two drives, tons of storage, and other tech stuff that all works extremely well. What amazes me the most, is there is another model that is noted as being quietest of all, but how much more quiet can a computer be. The spirit we have is absolutely silent. We keep it in the same room as our main watching TV and it is just flat out silent.

This is the 2nd computer I have bought from Puget Sound. The previous model lasted 6 to 7 years with zero repairs or add Ons. In another 5 to 7 years, I’ll come calling again.

Thank you Puget Sound!

Chris

I just finished my review at ResellerRatings and wanted to add something to this website.

I have ordered 3 Puget Systems computers now. Over the past week I loaded software and prepared the latest one for use. Each computer had a different use but I was able to customize them. All continue to work flawlessly (and quietly). My first was a home theater PC which was packaged in a case that fit very well with home theater equipment right down to the black case with turned aluminum feet. WAF was quite high and remains that way. The computer is dead silent. Inside there is this huge fan mounted on the CPU heat sink that turns very slowly. No more 3rd rate Comcast DVR’s for us now!

The second was a replacement for my wife’s very old and outdated computer. As with the first one it is still running flawlessly and she is quite pleased with it. Her computer is located in her work room which is very quiet. Even in that quiet room I cannot hear her computer.

The third is a replacement for my own 9 year old computer. What a pleasure this one is. I was able to customize it with an i7 CPU, 16 GB of memory and an SSD for the system and applications. Even with the higher performance, this computer is silent.

I have found Puget Systems very easy to work with and I have found their products to be absolutely first rate.

Their website is very easy to use and gives real time feedback as you choose the customization. There is a rich selection of styles and components to allow one to configure a very low cost and basic system or a liquid cooled monster with the best CPU Intel makes that is being overclocked. When finished, you can submit the configuration to one of their experts who will look it over for you. In my case I was able to save about $130 because I didn’t need to order a video board. Their expert recognized that the combination of my lower need for graphics and the built in graphics processing in the CPU I was getting made that possible. It does show that they are not just trying to sell the highest cost computer but will give advice with your need as a priority.

Their lifetime labor warranty is sort of unbelievable. I have used their phone support several times and in each case I was able to reach a knowledgeable person on the first call. That is a really valuable service. With my latest system I found that the computer didn’t seem to support the very high resolution of my new monitor. I called Puget Systems support and told them that maybe I needed a new video card after all. The support person told me I was using a cable that didn’t support the high resolution and that all I needed was a new cable.

In all three cases the computers were double boxed with foam spacers to give about a 2 inch space between inside and outside box. The outside box is made of very substantial multi-ply cardboard. The computers had no shipping issues. I was impressed as I looked over the inside of the computer. All cables were neatly dressed and tied down so that there would be no vibration. Each connecter had a small dab of hot glue on it to ensure nothing came loose during shipping. The computers came with the operating system of my choice already loaded. All I had to do was plug it in and it ran. After my own customization I ready to go.

after these three experiences I have learned to trust the people at Puget Systems. I trust both their business integrity and their technical competence.

I purchased two systems from Puget almost a year and a half ago. Having had them this long before submitting a testimonial lends to the authority of my statements going well beyond a first impression. Both systems had Win7 Pro 64-bit installed, the laptop with 8G ram and the Serenity desktop with 16G. I told them I would be installing additional drives in the Serenity and the build-team stubbed-out the cabling and recommended drive placement to maintain optimal airflow. These systems have been truly spectacular and have met my every expectation – everything I wanted and nothing I didn’t! Performance and reliability continue to be a joy. I highly recommend going with Puget.

This is my third testimonial reported. Events that happened since inspire further comment.
Shortly after my second testimonial, I received an unsolicited email from a tech who offered a solution to the powering up problem that I had mentioned. I followed his instructions and voila ! Problem solved. After 15 months, this PC works flawlessly and still is the fastest quietest I have ever owned or seen. Best $1500. I ever spent. I now give this company a 10

Well…..Puget guys and gals…..I finally got my review done at resellers and I have a word for you now….AWESOME! That’s what I think of my 33 day old Obsidian and the support I have received thus far. There have been no product problems. Only operator problems. When I got my computer I was surprised at how big it was. The etching on the front door is beautiful, “Puget Obsidian”. The case is nice too. I bought some plugs online (modDIY.com) for all my unused ports to keep them clean and dust free. The computer boots up and everything is running in under a minute. I have all my old software running in the imbedded XP Virtual Machine. My old HP scanner works perfectly there. I was surprised but happy that my Corel PSP Ultimate installed and works flawlessly in W7x86. The ASUS onboard sound is exceptional. That was a pleasant surprise. So far my contact with support has been through email and one phone call from Brett (purchase follow-up). I am very satisfied to this point. It’s taken me this long to get everything installed and downloaded but this machine has performed all these tasks easily and flawlessly. I bought my HD camera and installed Skype and for the first time I was able to Skype with my 5 year old granddaughter in Seward Alaska. Then I bought a Rosewill USB extension cord for the camera so I can take it around and show her things. Performance was perfect. What a difference between my Obsidian and the old Dell Dimension 4400 I was using. It’s nice to be current, so I’m glad the Old Dell Died (that’s ODD!) I put all those little labels and stickers that came in my box on my Obsidian case (but not on the door!). I bought 3 others from modDIY to complete my system (W7, W-XP & Energy Star). I am enjoying my Obsidian and it’s amazing performance. It’s quiet too. My many thanks to all who were involved and continue to be involved in my Puget experience. Jon, you have a great product and are surrounded by a team of true craftsmen (gender neutral please) and trustworthy sales personnel. So long as my Obsidian performs and lasts as I had it built for, you can count on me to be a repeat customer. I recommend and pass out your business cards whenever I am presented the opportunity. I believe I bought the best computer built in America and I didn’t mind paying a little more for it. Thank you again Puget Systems for my best computer purchasing experience yet. Kerry Provance Charlotte NC

I’ve just purchased my second Puget built system. I bought my first one 08/08, so it’s about 4 1/2 years old. I wish I could add some glowing commentary to what has already been said, but all I have is the same as everyone else. Great system, great customer service etc. I bought my new one just because the other was getting outdated. It has and continues to work perfectly since 08/08 and now sits next to my perfectly running new one, both just humming along. The greatest testimony I believe I can give is the fact I just purchased a new one. You can buy at many different vendors, and I have thru the years, but why? From the first call you make until you get your sytem, everything is very pleasant and handled beautifully. They have pretty much perfected the whole experience, but all that would not matter unless the final product does what it’s supposed to, and it does. I have nothing negative to say, how often can you claim that? It’s up to you, but my money goes here.