Customer Testimonials

I had been looking to build a custom gaming PC for quite a while and had been all around the web looking at different manufacturers, I stumbled onto Puget System’s mainpage as a direct link from logicalincrements.com. It looked underwhelming at first but I figured I would give it a go and see what kind of configuration I could come up with. After setting my original config I selected the option for review by a professional, expecting the usual no response or useless “its up to you” reply. By the time I woke up the next day ( I originally sent the request at 5am) I had a detailed response from Will outlining the positives and negatives of different choices and an open offer to e-mail him with further questions. What sold me was that he actually steered me out of useless frills and into choices that would add to the stability and/or performance of my system, he stayed away from pointless upsells and helped me build a really solid PC that would do all I needed it to do and then some. That experience sold me 100% on Puget as MY custom builder, and the only builder I would recommend to anyone.

It only got better from there, after I finalized my order and it was prepping for assembly I noticed the meticulous work their staff puts into every facet of production. Oscar did what I would call the finest wiring job I have EVER seen, and as an avid PC gamer I have seen some excellent custom PC work. The wiring looked artistic in a way, his pride in what he does shows and I hope next time I buy from Puget (and I will) he will be the one wiring my rig. After Oscar assembled it, Kyle did a great job trying to break it and probably put more stress on my system than I ever will, every part was meticulously strained and benchmarked. Every member of the service and production staff is top notch IMO.

No corners are cut by Puget, their quality and pride in both service and product show. I can’t see myself buying from another company as long as Puget is building rigs for gamers like me.

I was looking for a custom computer for Photoshop. I searched the web and researched several online companies but kept coming back to Puget Systems. I was impressed by the lifetime labor and tech support, and their dedication to quality. I created an account and started working with customer service rep Jeff Stubbers. He helped me through the build and we emailed back and forth on several occasions to discuss the proper components and setup. He was very patient and was understanding of me wanting to keep the price reasonable. I finally order the computer and it arrived within 2 weeks. They provide a complete status report on your build as the process moves along, and even sent me a you tube video of a technician going over all aspect of my computer, so I was aware of every stage of the build. The computer arrived in great shape. The quality, attention to detail, customer support was all incredible and I would highly recommend Puget Systems to anyone needing a custom built computer. Very impressive!!!

Deciding to purchase the right computer to meet my current and future photographic needs led me to Jeff Stubbers of Puget Systems.

My search for a solution across popular manufacturers was unsuccessful. They could not meet my requirements. I turned to photography forums where I have confidence in the members and the moderators. Puget System consistently received solid user reviews.

I looked at their website and the offerings geared for photographers and new Puget Systems would have the components to meet my needs. I worked with Jeff Stubbers. Working with Jeff was like dealing with a top customer focused organization. His service and attention to detail reminded me of two of the top ranked global customer service companies – LL Bean and Amazon.

My experience with Jeff was just terrific. He asked lots of questions about how I use the PC, made recommendations, explained every component in the PC, and thoroughly answered each and every question I had. In fact Jeff even provided solid perspective on a new monitor. Jeff never pressured me. Over several contacts, Jeff made me feel comfortable and confident with purchasing from Puget Systems.

On January 31, I purchased the computer and it arrived on Friday, February 7. On Saturday, I set the computer and monitor up and ran into an issue. My wifi card was not working correctly with my router. I thought this is where the rubber meets the road. How will Puget address the issue.

I sent Jeff an email detailing the issue and spoke to him first thing Monday morning. In under a minute Jeff advised that in the box with the extra “stuff” the company sends (extra parts, etc) was a stealth antenna which attached to the back of the computer and insured my wifi card and router worked seamlessly. And they did work seamlessly. My PC and monitor were working really well.

Importantly, Jeff’s calm and confident action left me feeling good about my investment with Puget. I’ve already recommended Puget Systems to two associates and friends. I’m looking forward to a long and solid relationship with the company and feel confident they will help me over the life of the computer.

Sincerely,

Marc Schoenholz

I have purchased many computers over the years. Most of my computers were custom configured from Dell, Gateway, HP, Micron etc. The level of customer service from the sales / ordering folks have been fantastic. When my computer arrived the packaging the computer was shipped in was over the top. Not even Federal Express known for tossing packages on the front porch could have damaged this computer. Also, there was shipping protection on the inside of the computer case as well.

The Manual Puget Systems provided has been very helpful in getting setup on my new computer. This is a very nice system and I am excited about my new purchase.

I spent a long time trying to find the right custom computer specialists when I was searching for a replacement laptop. After finding that Puget was the only one that catered to my needs, I was thrilled to learn the lengths to which they go to ensure that every PC that goes out is perfect. Friendly and helpful representatives, and updates throughout the entire process. My new Traverse V562i 15 inch is everything I wanted, and even a little bit more.

This is my second Puget computer. I have had nothing but the best interactions with everyone I have dealt with at the company. They always solve my problems with the utmost patience and courtesy, and of course, knowledge. My expectations are always met and exceeded.

Purchased a Serenity. Very pleased with system and support. Nice touches like letting you know progress of build and thermal imaging to show build is done with reliability in mind, not just silence. And the system really is amazingly quiet, effectively silent.

I have just received my custom made B460i 14 inch Traverse Laptop.

In two words “Top Shelf”.

1. Watch John Bach’s Video, everything stated is true and more.

2. I suppose I had looked at some 10 or more Companies shelf ready Ultra Books, and these are fine unless what you want is specific, and I was.
I wanted not only a Haswell 4th Gen i7 with the integrated 5200 pro Iris GPU in a laptop… but I also wanted Samsung’s Pro series 512 SSD, not RAID, not etc… and none of the major pre-built had these, or made some other complication.

So I went looking for a customer builder, and there are several, I almost went with another builder (or so I thought) because I didn’t
know Puget existed at that moment… Here is what I found… Many other builders can build a custom desk top, and advertise they can build a custom Laptop, however when you can’t be switched
to a computer they can build, you suddenly are required to meet their standards of some kind, one sited the homeland security Act… at any rate I am very fortunate to have literally stumbled upon
Puget as Puget has exceeded every expectation I had and even some of their own. ( this has the quietest fan… I can hardly hear it.)

A. No outrageous something I had to provide, just what any normal over 2k purchase required. You think that should have been easy, so did I, give it a whirl .

B. No Bull Crap Period.

C. These are guys are Pro’s, as they finished the build, I was able to log in and see day by day, sometimes by the hour… what was being pulled, ordered, available, who was installing what, testing,
the test results, the burn results (I might have been able to assemble something that resemble’s this computer in my static environment, with out breaking something… But if something was failing,
or not running as it should I would have to have used the WTF method of elimination to find the problem child.) Puget put this computer through a major Burn in Run, sent me the results in images, and a
complete copy in rebut-able CD format with my own CD copy of the OS, drivers on and on, Over and beyond….

3. The computer arrived in perfect shape, and I even know who boxed it, as it arrived ahead of schedule before Christmas, a day before the early date by FEDEX.

Bottom Line: You do not have to know exactly what you want to have a custom machine built, these guys don’t presume, but will help if you want it, if you know what you want, you will appreciate these guys.

J. Love
Louisville Ky

I recently had puget systems assemble a Home Theater PC for me. My decision to go with Puget was made easier once I learned more about the company the the steps they take to make sure that EVERY system they build is custom to the clients request/needs. I found this this out through searching for information about this company first before doing business with them and viewing videos on their system assembly process. I then proceeded to setup a custom HTPC build and immediately got a follow up email about the my specified build from one of their sales associate. I was actually pretty baffled that the sales associate told me to downsize some components as it was not needed for my specific use of the HTPC and that I could get great results with their recommended build and SAVE MONEY! This is not something that you usually see in Sales, and It proved even further to me that this was the company I was going to do current business with and even Future business with. They are very meticulous with their build process and I witnessed that on my build at the quality control portion of the build where a component(USB port) was not functioning and the Started the build over again. Thats awesome attention to detail!!! I am very pleased with how much this company has focused on providing great customer service. Thanks Puget, Keep up the great work.

The whole process of ordering a computer from Puget Systems has been an eye-opener. I received great individual attention and support at each phase of the process including configuring the order, reviewing progress of the build, shipment and follow-up. The people who supported me were consistently helpful and always willing to explain things and make recommendations to better meet my needs. The computer itself is beautifully and sturdily built and packaged. I would absolutely use Puget again in the future.