Customer Testimonials

Not being a “computer person”, I was somewhat intimidated when it was time for me to replace my old, (2003), dinosaur of a computer. I had very specific needs, and thought a “custom” computer would be the way to go, but where to go? I “googled up” “custom computers”, and started researching. When I came across “Puget Systems”, I was really impressed with their “mission statement”, so much to the point that I decided to to a chance with them, but, nevertheless, I knew anybody could “talk the talk”. Well, to make a long story short, not only did “Puget Systems” “talk the talk”, they absolutely “walked the walk”! They stepped me through the process, helping me to settle in on exactly what I needed, nothing more, nothing less. In dealing with them, (Puget Systems), I never once felt as though I were on an island, they were always an “E”-mail, or phone call away, with answers to any of my dumb, (remember, I said I was not a computer person), questions, and concerns, from the beginning to the end! They even had the decency to check up on me after my account was closed, just to make sure everything was still to my satisfaction, (it was), … who does that? To anyone looking to get away from the “one size fits all” paradigm of the major chain stores, and get a truly custom, (and affordable), computer tailored for your specific needs, I can wholeheartedly recommend you go with my good buddies at “Puget Systems”!

It’s only been a couple of days with my new Spirit but I am very happy. Great company to work with, good suggestions on the build, packaging and shipping great. Look forward to many years with this computer from Puget Systems!!!

When I first saw my new Puget next to my other computer it looked like a little guy sitting next to a weight lifter, what a unit. This is just the first couple of hours working with the Spirit and it is going well, extremely fast and soooo quite. This whole experience with Puget has been nothing short of excellent, right from talking to Wilson to get the build correct, to the status updates, to the professional binder that comes with the computer, to the excellent shipping and packaging to protect the computer during shipping. Excellent job!!!

This experience has been one of the best buying experiences I have ever had for anything! I make natural history documentaries and needed a computer that can handle the editing on Premiere Pro with large file sizes. The Puget Systems team lead me through the process with an assured hand. They answered my questions and I was very confident in their guidance. The computer arrived a few days ago and it is just as they described. Overall, I love the Puget System team and philosophy.

The folks over at Puget Services were super helpful in helping me build a great video editing and animation machine that fit within my budget! They were prompt to respond to and answer my questions and they kept me informed all along the way. Loving this monster of a machine!

These guys make the process of buying a computer a pleasure. Everything you want from a customer support standpoint they deliver; slick website, quick and honest responses to inquiries, and no salesmanship garbage. They want you to get what you need when you need it. The way it should be. Purchase with confidence.

Highly recommended! In my experience, Puget Systems has some of the best, perhaps THE best, customer service I have ever encountered in any industry. Every interaction I’ve had with them has resulted in total satisfaction. From helping select the perfect configuration, to helping out when a particular component was not the best choice, to technical service almost two year later, they have never disappointed me.

To anyone out there that is thinking about buying a Puget computer. If you are undecided or if you think these testimonials were written by their employees to make the company look good, it wasn’t. This testimonial was written by a real person that bought a computer from Puget, let me rephrase that, “computers made and sold by Puget are the best computers on the market.” I knew the first day I bought the computer from Puget that I had made the right decision. Just think of that, two years with the same computer. These computers are durable, affordable, not bad looking and reliable. Like I said before if you’re thinking about buying a Puget computer, it’s a no-brainer. The computer I bought from Puget is a workhorse, it runs my business, my personal things, and everything else flawlessly. Now, two years later, without a doubt I know I made the right decision. These guys are phenomenal. I bought my new desktop computer two years ago, I started having trouble with a blue screen showing up a few days ago, I emailed technical support and told them what the problem was and sent them a picture of the screen and within 24 hours they had a solution, told me what to do, walked me through it. Now my computer is up and running like it did the first day I bought it. I cannot tell you how satisfied I am with these guys. Words cannot describe how truly wonderful it feels to be dealing with a company that is truly dedicated to their customers. Chad Warmenhoven, I want to thank you from the bottom of my heart, you and everyone else from technical support are the greatest.

In my search for a highly capable PC, I’d decided to look into custom-built options. Searching the web, I found Puget Systems, and was immediately impressed by both their website, and the options they offered. The simple, intuitive site made it easy to arrive at a unit that was custom designed for my needs. What was most impressive was their staff…super responsive, helping with any and all questions. I felt like I’d just made new friends. The whole experience was so well thought through, it gave me great confidence in the investment I was making…as I have no doubt they put as much care into the build as they obviously did in everything else! Great experience, I will (and have) recommended them to anyone who’ll listen!

I am so amazed by this company. I wasn’t sure exactly what I wanted and I was able to talk to someone who guided me in the exact computer that I needed. Then after I ordered it, their web site kept me updated to exactly what they were doing during the building stages, and through it all. It didn’t take more than just a few business days to have the computer built. Then when they shipped it, it arrived in just 24 hrs. It was tightly package, and had no damage. It is sharp looking and works amazing. I am so excited to get to know my new system. I just got it today in the mail, and it is put together here in america. Thank you to Puget Custom Computers!