Customer Testimonials

My excitement began at the prospect of finally actually ordering a system rather than browsing the possibilities on the Puget Systems website, which I had been doing occasionally for six months. Originally I was looking for a system to replace our Dell Precision workstation that serves a  database server for our point of sale system. We had spec’d a service contract with the system so that we would be covered in the event of a major disaster. Well, the disaster did occur and the short story is that the service we received was a nightmare. That was when I started searching for most reliable PC builders and found Puget Systems.

I will admit that some of my peers that also use  CADCAM jewelry software suggested that I look into systems using AMD CPU’s and built by popular gaming computer suppliers and I almost pulled the trigger on a system from a California based outfit until I looked at reviews,mostly negative, on BBB website. Thankfully I made a call to Puget Systems and spoke with Oscar who was able to assure me that the Obsidian system that I spec’d would more than meet my needs. After tweaking the build a little adding two Samsung 850 Pro SSD’s in Raid 1 and upgrading to the EVGA GeForce GTX 1070 8GB Blower Edition, I was ready to put down the plastic.

Then began the most exciting part of the whole process…checking the status of MY build! I am so blown away by the documentation and status update system that these folks have put in place (wish we could implement something similar in our custom jewelry design business)! I am almost embarrassed to admit the number of times I logged into my account to see what had happened since the last time I checked! Then the happy day arrived when I got my shipping notification and tracking number!

On the day my system was supposed to arrive, I did not see the FedEx driver all day and we were getting close to closing time, so I called FedEx to see if they could help out, which apparently they could, as the driver walked in while I was on the line with the Customer Service department! Finally, the unboxing! What a pleasure that was, as the folks at Puget Systems did not cheap out on the last details! Double boxed and foam protected, with a very nocely packaged System Information book with complete history of the build with photos and benchmark info, as well as a boot drive(USB) and CD. I decided to to set it up at my office so that I could begin loading the various softwares that I require to work from my home office before I brought it home to replace the laptop setup I had at my desk.

All of the setup and installation of software went very smoothly and quietly and I began putting the machine through its paces by loading a few large .3dm files and opening up Matrix (Gemvision) to see how it performed.Thumbs up2   is all I can say! Photoshop and Lightroom were easily running smoother than my ASUS ROG that I have in my office at the store. I also treated myself to a 28” HD monitor which makes a tremendous difference.

So, I would like to thank all of the many talented individuals that were involved in the building of my Puget Obsidian…Oscar, Jeff, Kelly,Ashley, Ken, Josh, Kari and Alicia, who took my call and prompted me to write this review. I would highly recommend this company to my colleagues and friends!

This was by far the most painless a custom PC has ever been (waiting for it was the hardest part, and that wasn’t even too long!). From the very beginning, I spoke with a real person who was able to answer all of my questions completely honestly. I had one question about a processor upgrade and whether it would be worth it for gaming – the answer was an extremely honest “no.” Instead of up-selling me on something I didn’t need, they gave me exactly what my machine needed to perform the way I wanted it to. I will most likely be buying all of my high-end rigs through Puget from now on.

Did you ever call technical support for a major computer manufacturer and swear you were talking to someone in a crowded train station in Bombay, India? Did you understand every word they spoke while they “thanked you so much” for everything but solved nothing after 7 hours and a couple two, three disconnects and start overs. I am a DJ in upstate, NY. About 4 years ago, I knew I was going to need a new reliable computer to do audio production and presentation, and I was all done with the Computer Biggie’s blues. I knew nothing of custom computers so I did a lot of research, and everything pointed to Puget Systems. I too thought that they sounded “too good to be true”. I spent some time on the phone talking to their sales and technical service dept, but the thing that sealed the deal for me is their LIFETIME!!!! free technical support with an actual person who’s primary language is English. I’ll let you in on a little secret, this computer had some display problems that were difficult to diagnose and solve when I first got it. I sent it back twice, but they couldn’t duplicate the issue thus they tried possible fixes that worked for awhile then more problems. The third time I sent it back (technically out of warranty) they paid overnight shipping round trip from New York to Auburn, Washington, and didn’t charge me for anything. See if one of the biggies can say they do that. The second It came back, I knew I was using the best computer I ever owned. Over time, I’ve quadrupled the RAM, added a 2T second internal drive for my music library and grudgingly said goodbye to Windows 7 x 64 bit. I did the upgrades/installations myself, but before, during and after the upgrades, I called MY Puget tech team for specifications, compatibility and install/usage guidance. They were right there then, and they’re right there now. I’ll let you in on another little secret. This computer was spec’ed and built to process and play music and videos. It’s getting close to 5 years old, and I’ll soon be needing to spec the latest and greatest in a rack mount application. It just so happens that in talking to their tech team, I learned that they are focusing on developing just that type of setup. I could build my own with what I’ve learned about computers but, honestly, It’s a no brainer to me to not have their expertise, warranty and more lifetime tech support. It just can’t get any better than that. Too good to be true, not so much, but true as true gets!

I would recommend Puget Systems to anyone looking for a computer that is built to meet their specific needs AND built to last.
I purchased a custom system from Puget in August 2014. I wanted to wait a while before writing a review. Well, here we are 3 years later and I am finally writing that review:
I could not have had a better experience. Before I found Puget Systems, I had been buying computers since the 1980s, always well known computer brands. That was not a bad approach for the most part, but I now knew that I wanted a system that had the performance I needed for my workflow without the unnecessary bells & whistles aimed at gamers and without all the bloatware that comes with most computers from the big brands. At the same time, I wanted to feel comfortable that I was making the right hardware and software choices and that I’d have the necessary support if something went wrong.
So I started researching my options online and came upon Puget Systems. I was impressed by the detailed information they provided on their website — not only about their product, but about their company, their philosophy, and their people (those PEOPLE are a huge part of their success). In addition, there was a ton of information about computers on their website. This information helped me understand what I really needed to focus on to best meet my needs. I started configuring a system and was impressed with their dedicated support during the sales process. William George was very responsive to my many questions via email, making recommendations on what I’d need without overselling in any way. In fact, he convinced me to scale back my choices on a couple of things in order to save me some money. Once we had settled on all the specifics, I loved getting photos of the system before it was shipped. Even more, I loved getting a binder with photos, a video, and excellent documentation and test results for MY unique system when the computer arrived. I still have that binder right next to the computer, so that it’s handy when something breaks. But nothing has broken and I’ve had no need to contact Puget. The system is still performing very well. The Puget website is still chock full of useful information that was never presented by other sellers when i bought other systems.
The biggest risk for me to consider was that Puget is so far away and if something went wrong with the hardware I could be stuck for a while. I was given the option to purchase an onsite support contract. But I had decent backup systems, both online and offline, and another computer I could switch to in a pinch, so I decided not to buy the additional insurance. Fortunately, I have not had a need to test my backup scheme in spite of my heavy use of the system for the past 3 years.
I repeat:
I would recommend Puget Systems to anyone looking for a computer that is built to meet their specific needs AND built to last.

System arrived early, in pristine condition. The cable work was the best I’ve ever seen! And the problems I had (which I caused) were swiftly fixed. The customer support is top notch.

Seriously, this is a GREAT experience. Kudos to Puget Systems.

Top notch service, supreme quality, no nonsense.
I’m glad ibuypower screwed up my order and that I decided to go with Puget systems. They will be the only system builders that’ll I’ll recommend from now on.

Thanks Puget Systems

This is my fourth testimonial for the same PC which was bought in January 2012. nearing 6 years ! It is still strong and problem free.
I allowed a friend of a neighbor use my PC once. He is a senior IT support at the University of Maine (Orono) He sat down in my chair looked up at the PC that was firing up and stared in amazement at it’s beauty and design. He said : “wow ! where did you get this?” Honestly folks, I can’t imagine buying a PC from any other company. Their customer service is far and beyond any CS i have ever dealt with anywhere, for anything, ever. I had a problem that was nothing to do with the PC but, related to software that I had installed. I called them for help. I gave them remote control of PC and the technician quickly fixed my problem. I don’t have the words to express how remarkable this company is.

Just hooked up my computer and am happy with its performance. Customer service was great. I would recommend to anyone looking for a quality computer.

I received my Genesis I a few weeks ago and wanted to use it for a while before posting a review. Although it isn’t touted as their quiet system, it is extremely quiet. I am one of those people that is really picky about system noise and this system is just super quiet. This is also the fastest system I have ever owned, it is also the most expensive but it does contain a lot of the latest technology. I got tired of getting systems that I couldn’t configure to my needs, or that came with a bunch of software that I didn’t want. I did a lot of research online about what company could provide me with a system that would fit my needs. Those needs being fast, quiet, and reliable. I am using it primarily for video and photo editing.

The box that it came in was huge, but I’d rather have a huge box than a damaged one. I also liked that as soon as I opened it, I immediately saw instructions on how to proceed with the rest of the unboxing. Little things that help.

Inside is a binder full of helpful information that is a really nice touch too.

During my agonizing decision making process, I exchanged several e-mails with the company asking questions and getting feedback. This was also very helpful in making my decision.

So far I am very happy with my purchase.

I just received my Puget System PC today. I must say that from start to finish it has been an incredible experience. Never have I experienced such top notch customer service! Emails are answered promptly. The meticulous detail involved in the builds are impressive. I had a lot of customization requirements and all was accomplished without difficulty. I had a previous frustrating experience with another large PC builder and while they tried to do the best they could I ran into a lot of difficulties and the lack of communication was a major issue. No problems like that here. I feel that if I do run into problems I can easily get the answer from Puget Systems and have full confidence in them. They really make you feel special and the transparency with giving you all the details of the build as its happening as well as pictures of the bios and of your system with thermal imaging etc is quite impressive. Also, the system is so quiet. I am thoroughly impressed with the company and Jeff Stubbers for all his help. I am a customer for life!

Sai