Support Articles Archive

Blackmagic Desktop Video Version 12.4 Incompatibility with Windows 11

Posted on September 21, 2023 by Chad Warmenhoven

This article will cover the recent Blackmagic Desktop Video incompatibility with version 12.4 and Windows 11

Troubleshooting CRC Errors When Extracting Files

Posted on July 28, 2023 by Chad Warmenhoven

CRC (Cyclic Redundancy Check) errors are a common issue when extracting files from compressed archives, such as ZIP or RAR files. These errors indicate that there is a problem with the integrity of the archive, and they can prevent you from extracting the contents of the file successfully. In this article, we will discuss the

FIXED – Video Memory BSOD Causing Issues in Rendering Workflows

Posted on January 19, 2023 by Jon Allman

Introduction We have discovered what appears to be a bug within recent Nvidia driver packages that is leading to hard-locks or VIDEO_MEMORY_MANAGEMENT_INTERNAL blue-screens in certain rendering and encoding workflows. Issue When using an affected driver and the graphics card’s VRAM is 100% utilized, systems consistently freeze or blue-screen. So far, our testing has shown that

Stuttering/Staggering Video Playback in Premiere Pro – Audio Settings

Posted on September 2, 2021 by Chad Warmenhoven

Something in Adobe’s software has changed recently and a number of our users are reporting an issue cause by the default audio device. If you are experiencing choppy or staggering playback the answer may be here.

Premiere Pro & DaVinci Resolve issues with NVIDIA Game Ready driver 461.09

Posted on January 18, 2021 by Matt Bach

With the latest NVIDIA GeForce Game Ready driver (version 461.09), there have been numerous reports of application and system freezing/crashes, or simply poor performance in applications like Premiere Pro, DaVinci Resolve, and other creative applications. To resolve this issue, we recommend downloading and installing the latest NVIDIA GeForce Studio driver.

Utility to backup, restore, or clear Adobe CC preferences

Posted on February 28, 2020 by Matt Bach

Clearing application preferences is often one of the first steps when troubleshooting a software issue, but if it does not resolve the issue, you typically will want to have a backup of your preferences that you can restore. This functionality is not built into Adobe apps by default, so we created a small utility that can backup, restore, or clear application preferences from many of the most popular Creative Cloud applications.

Premiere Pro Initial Troubleshooting Guide

Posted on October 8, 2019 by Ben Nelson

Wondering where to start when you have a sudden crash, error, or issue while editing? It can be tricky to determine if your issues are hardware related, application caused, or project specific. This article covers where to start in your troubleshooting by testing controlled variables that affect your editing experience in Premiere Pro.

Why cant my new workstation edit H.264 media smoothly?

Posted on February 27, 2019 by Matt Bach

While H.264 is one of the most common codecs to encounter, even the most powerful workstations sometimes struggle with it. What is it about H.264 that makes it such a pain to work with, and what can you do to make it better?

Many Adobe applications will soon require Windows 10 (ver 1703) or newer

Posted on September 12, 2018 by Matt Bach

The next major update to Adobe Media Encoder, After Effects, Audition, Character Animator, Prelude, and Premiere Pro will no longer support Windows 7, Windows 8, or even older versions of Windows 10. We will step through how to check if you will be affected and what you can do to fix it.