Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 45
The best thing about this site is options. So many of the manufactuers require you to take their canned systems and run with it. I liked having choices. The delivery and customer service were also great too.
Legacy Testimonial: 38
I have to say, your web site is sure top of the line! Even thought the customer computer order page thats scripted in PHP isn’t perfect, i haven’t seen seen a better small business web site. You guys rock! Check mine out – http://www.hardwaregod.com . Have a good day.
Legacy Testimonial: 37
Great site! Bought one computer…will definitely buy in the future! Love the live help!
Legacy Testimonial: 27
When I ordered a computer from here, I was worried about support since I live so far away from Seattle. But I was amazed at the great support and service received, not to mention the price. This place is great!
Legacy Testimonial: 25
I recently purchased a new computer from Puget Custom Computers and am delighted with both the computer and the customer service. I received my order within 3 days of placing it and when I emailed about some minor “hiccups” Jon drove out to my house on a Sunday afternoon – from South Seattle to Monroe – to help me. I cannot recommend this company highly enough, I have never had better customer service and the system is great – look no further!
Legacy Testimonial: 23
I have just ordered a new system and you were able to beat DELL prices. You are also very helpful on the configuation of the system. I am looking forward to using this new systems….
Legacy Testimonial: 22
Most professional, customer-centered, acommodating and personal web-based retailer I’ve ever come across. Even for quotes they go the extra mile. I asked them tp design a system to meet some very specific (and non-traditional) needs for a riddiculously low price…and they actually did it. Everywhere else I tried, even the large companies like DELL, just said “Tt can’t be done for that price.” PCC actually came on-site and even verified that the wireless components wouldn’t interfere with a wireless sound system we use. Their responses are timely and every single question addressed thoroughly. I recommend this company highly and without a single reservation. I tell all my friends about them and even link to them from my webpage I am so impressed. I mean just look at the web-site…the customer drives the process from beginning to end. It’s a really great sign of what PCC offers it’s customers…even the “shoppers.”
Legacy Testimonial: 20
Do you provide any information on warranties? I didn’t find any… other than that nice site and decent prices dependent on warranty info of course!!
CHeers
JamesB
Legacy Testimonial: 18
great site, excellent layout, looking to buy a new system in the next few weeks, will probably buy here.
Legacy Testimonial: 17
Sweet Site. I like it lots.
Read more testimonials from Puget Systems clients.