Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 53
I buy a new high-end gaming system every two to three years. This by far has been the best experience to date. I love the feedback on the Orders page as your system is being built. All the components offered are top quality from the mainboard to the sound card. If I was pressed to find a flaw it would be in the system case. Not that there is anything wrong with the case they just need to add some tool-less cases with high some optional fans for the high heat load. Jon – thank you for all of your help. I’ll be back for another new system. Perhaps I won’t wait 2 years this time.
Legacy Testimonial: 52
Received my Athlon XP 2000 today, great machine. Jon went that extra mile to make me happy. He answers all your questions,and is a great person to do business with. Highly recommended.
Legacy Testimonial: 50
jon bach is a great person to deal with as well as puget systems, i could not ask for a smoother transition for myself as well as for my clients! A+++
Legacy Testimonial: 46
Thank you very much Mr. Jon Bach,
At present I have not returned from my trip. But I heard that the system is working fine without any problem. I really appreciate doing business with you in future. If there is any problem with the system I will contact, But now the system is funtioning.
Thanks very much
Regards
Godwin
Legacy Testimonial: 45
The best thing about this site is options. So many of the manufactuers require you to take their canned systems and run with it. I liked having choices. The delivery and customer service were also great too.
Legacy Testimonial: 38
I have to say, your web site is sure top of the line! Even thought the customer computer order page thats scripted in PHP isn’t perfect, i haven’t seen seen a better small business web site. You guys rock! Check mine out – http://www.hardwaregod.com . Have a good day.
Legacy Testimonial: 37
Great site! Bought one computer…will definitely buy in the future! Love the live help!
Legacy Testimonial: 27
When I ordered a computer from here, I was worried about support since I live so far away from Seattle. But I was amazed at the great support and service received, not to mention the price. This place is great!
Legacy Testimonial: 25
I recently purchased a new computer from Puget Custom Computers and am delighted with both the computer and the customer service. I received my order within 3 days of placing it and when I emailed about some minor “hiccups” Jon drove out to my house on a Sunday afternoon – from South Seattle to Monroe – to help me. I cannot recommend this company highly enough, I have never had better customer service and the system is great – look no further!
Legacy Testimonial: 23
I have just ordered a new system and you were able to beat DELL prices. You are also very helpful on the configuation of the system. I am looking forward to using this new systems….
Read more testimonials from Puget Systems clients.