Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
16 years and 4 computers
I’ve done business with Puget Systems since 2008. Have two of their original laptops, and two desktops. (All of which still function perfectly) With all that, I’ve had to make exactly one call for tech support. The issue was resolved in less than half an hour, and I’m back to the flawless function I’ve come to expect from anything Puget. When you order they LISTEN to what your needs are, and perhaps more importantly, what they aren’t. Their systems are both exactly what you need and wonderfully stable. I had gone through a lot of computers of different brands over the years, but after my first Puget, no more. I will only buy from them, because I enjoy living without the headaches and frustration of lesser systems, and dealing with wonderful people.
I consider one brief tech support call in 16 years and four systems an amazing record!
Christmas comes early
Working with Puget Systems has been a first-class experience from start to finish. Told Wilson how I used the previous machine for photography and he put together a system designed to optimize performance with Lightroom, Photoshop, and Topaz apps. With a step-by-step, online record of the assembly and checkout process, it was clear that everyone involved took pride in their contribution to ensuring that the computer would meet or exceed my expectations. And so far, that has been the case. Even the box the computer comes in is high-tech. Would highly recommend Puget Systems for their experience and expertise in putting together state-of-the-art computing systems.
Excellent company and product
I ordered a workstation and from the beginning discussions to the deliver of the product the process has been flawless. After ordering computers from Dell over the years, and while those were fine, I will now only get my computers from Puget Systems. That will happen next year when I will need another workstation and a smaller computer.
TOTAL WASTE OF MONEY
Got a senior technician to tell me that I was crazy, that my light which had been blur for over ten moths, was actually white not blue and that he could not find a senior VP to agree with me so I would have to wait till Monday to get some ass whole to call me to tell me that I could not get a refund. I WILL NEVER BUY A SYSTEM FROM THESE GUYS EVER AGAIN, and I hope that you never buy anything from that AT ALL..
Fantastic company
I purchased one of their computers fourteen years ago. In fourteen years I never had a problem with it but it was getting a bit outdated so I ordered a new one and just received it. I had a little trouble migrating my data to the new computer so I called technical support and they knew exactly how to resolve it. Top quality product and excellent customer support, what more could you ask for.
Two for Two!
Eight years ago, I bought my first Puget built computer at the recommendation of my son. When it was time to upgrade, I didn’t have a very hard decision. Again, an outstanding product and purchase experience. Eric walked me through the hardware details (did a fantastic job educating this antique buyer) and Puget built a great product for me. When it arrived, it was up and running in a couple of hours. Excellent packaging and instructions. I wouldn’t buy a computer from anyone else. Thanks to you all on the Puget team!
An amazing rig
This thing is fast, quiet, and well-built. The whole thing came together in two days, and worked like a charm. I love this machine!
Unbeatable, honestly.
My CPU died in my previous machine (Intel defects started showing up a year later, completely outside of Puget’s control). They replaced the CPU no questions asked. However on the return shipment, the PC ended up getting lost in UPS. Puget took it upon themselves to completely rebuild a brand new machine and sent it on one-day delivery. Words really can’t express the level of customer service you get with the company. If you were hesitating on a purchase for whatever reason, you should just do it. You won’t regret it.
Thanks to everyone from the techs, to the UPS representative, to the guy that handles shipping. All of you are the best.
Connor
Puget Systems is the BEST in the business
This is my second PC built by Puget Systems. Their attention to detail, quality of their builds, and the extensive research into component reliability is unparalleled. They update you as the unit is being built with all of the extensive testing and build checklists that they follow, which leaves every other PC maker I’ve ever bought from in the dust. They recently built an incredible system for me, exactly how I wanted it, and in just one week’s time. Their systems are built to last, and it is no surprise to me that my first system that I bought from them back in 2015 is still running perfectly to this day as well. I can’t imagine a better company to buy my computers from, as their customer service is also top-notch. If you want a PC that will be reliable, super quiet, and long-lasting, look no further. I highly recommend them and can’t imagine buying a computer system from anyone else.
Thanks for all!
Puget Systems was great to me throughout a slight malfunction of my laptop. As far as I know, nothing actually went wrong, but they wanted to check out the unit anyway, and worked with me to get a new unit to my home for replacement free of charge! I’ve never been so satisfied with customer service and responsiveness. They were on top of their emails, were quick to fix my issue, and were a breeze to deal with. It’s a great computer made by a great company!
Read more testimonials from Puget Systems clients.