Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Powerful and Reliable Machines
I am a programmer who dabbles in graphic design & CNC, and Puget Systems has been the sole solution to my computing needs for fifteen years. The three devices they’ve built for me are all still running strong, having outlasted everything else in my office. I will trust no other for the knowledge, care, and attention to detail they put into every custom machine.
Great Machine, Great Service.
I’m a 3D graphics designer, animator and video editor. I had a client who needed realistic renders in 4K and my MAC workflow was too slow. I finally broke down and ordered a Windows machine from Puget. After using it for about 6 months I can say it’s like driving a race car and my only regret is that I wish I bought one sooner. Being a Mac guy for years I was very happy to have a service that knew what I needed in the PC world. Puget was great and put my new machine together quickly and even let me upgrade my processor after my initial order. Now it’s time to save up for that thread-ripper.
Only buying Puget from now on
From design to consultation to changes to delivery every step was handled with the highest professionalism. I’m never buying a computer from any other source. As video editors we work our computers hard, almost 7 days a week, so we can’t waste time on subpar equipment. Puget built exactly the machine we needed and the process was easy. Don’t think you are going to save money sourcing parts and building your own computer because the time and energy it takes will erase any savings quickly. Highly recommend Puget.
Every company should aspire to be as good as Puget Computers
I have recently received a new build from Puget. This is my third custom-built main computer for general use and to support my photo and video editing associated with my textbook authoring and online publishing. The first build was in 2010. This should tell you two things. First I am extremely satisfied with the service and products offered by Puget. Second, their builds are high quality and have each lasted with minimal issues for far longer than the off-the-shelf computers that my wife and others use. Puget is truly an exceptional company, especially for this day and age, when computers and other electronics are far too often built to fail and need replacement far too often. Yes, I am old and I do remember when there were far more companies like Puget. Sad to say, Puget is now among a very few companies that I enjoy doing business with. Their pre-order, order, and build processing service is exceptional and they have always been available to help with the few issues I have encountered with their computers, even years after any warranty has expired. While custom builds may be more expensive than off-the-shelf, the extra cost has been fully worthwhile as issues have been few and Puget has been available to help at any time. I would happily recommend Puget to anyone looking for quality products and exceptional service.
Puget Systems is legit.
Ordered Puget Systems laptop as a travel workstation for 3D work. This is a powerful laptop that is able to handle projects from high-demand software – an excellent choice for on-the-go artists who need a capable laptop for intense use. The laptop also comes without the massive amount of bloatware common in commercial rigs. Customer service is excellent, and Puget Systems gives you updates as your hardware is prepared. Very professional, with a personal touch not seen in commercial products.
If you’re serious about a high-end laptop for professional use, don’t mess around – go with Puget Systems.
Another great computer
I’m a repeat Puget Systems customer. The last PC I purchased performed well for a long, long time. I am switching over to a ultra-performance laptop for some mobile work, and I thought, just for a moment, about buying an off the shelf LT from a major brand manufacturer. Then I remembered how Puget supported me for 7 years with technical questions – and even sent me a free upgraded Bluetooth and Wi-Fi adapter well into the machine’s 5th year. Received my new Puget LT earlier than its estimated ship date, and WOW is this new unit a beast! Screaming fast. Beautiful. 10/10 would repeat.
Excellent addition to our business
We needed a machine to handle our increasing volume of video projects for our Real Estate Photographer business and Puget delivered! Coming from Mac to PC (Windows 11) had its numerous challenges but certainly no fault of Puget Systems. When I received the machine, some cables had shaken loose but it was a quick fix on my own. Very satisfied with the service from Wilson and hardware recommendations from Puget Systems. I’ll be back.
16 years and 4 computers
I’ve done business with Puget Systems since 2008. Have two of their original laptops, and two desktops. (All of which still function perfectly) With all that, I’ve had to make exactly one call for tech support. The issue was resolved in less than half an hour, and I’m back to the flawless function I’ve come to expect from anything Puget. When you order they LISTEN to what your needs are, and perhaps more importantly, what they aren’t. Their systems are both exactly what you need and wonderfully stable. I had gone through a lot of computers of different brands over the years, but after my first Puget, no more. I will only buy from them, because I enjoy living without the headaches and frustration of lesser systems, and dealing with wonderful people.
I consider one brief tech support call in 16 years and four systems an amazing record!
Christmas comes early
Working with Puget Systems has been a first-class experience from start to finish. Told Wilson how I used the previous machine for photography and he put together a system designed to optimize performance with Lightroom, Photoshop, and Topaz apps. With a step-by-step, online record of the assembly and checkout process, it was clear that everyone involved took pride in their contribution to ensuring that the computer would meet or exceed my expectations. And so far, that has been the case. Even the box the computer comes in is high-tech. Would highly recommend Puget Systems for their experience and expertise in putting together state-of-the-art computing systems.
Excellent company and product
I ordered a workstation and from the beginning discussions to the deliver of the product the process has been flawless. After ordering computers from Dell over the years, and while those were fine, I will now only get my computers from Puget Systems. That will happen next year when I will need another workstation and a smaller computer.
Read more testimonials from Puget Systems clients.