Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Great Customer Service; Great Product
Puget was extremely professional and helpful throughout the process. After placing our initial order, Terrell was able to guide us towards a more cost effective product that lined up more closely with our needs than what we originally ordered, which is fantastic. They also kept a tight timeline and we found their dashboard online helpful to keep up with updates in regard to our build.
NONE BETTER…BAR NONE!
This has been the best computer purchase experience I have ever had. From my first conversation with Terrell Barnes, thru designing the system, then purchasing. After receiving the computer, Puget was on top of every question I called in about, with expert help and guidance done while holding my hand the whole way through. After set up and starting program use…wow…incredible speed, while remaining extremely quiet.
If you’re looking to buy a new system, look no further. This is a GREAT company.
Expectations fulfilled
The computer arrived on time, and included all that I needed for setup. The initial consultation with Eric assured me that the computer included what I needed/wanted. It was fun (and helpful) to be able to see the progress of the build through the Puget Systems website–cheers and thank you to the team!
What a company ought to be like
I have purchased two systems over the past five years and Puget Systems has been with me any time I had a question about hardware or software issues.
Incredible Company
Wow! I was blown away by the customer service at Puget Systems. From the first call, their sales specialist designed the perfect laptop workstation for my unique video and photo editing workflow. They took over an hour on my initial call to explain to me in layman’s terms the computer components and answered all of my questions. I had several follow-up phone calls that other reps handled with the same professionalism. After I ordered the computer, they updated me via email on each and every step of the build process. They even sent me actual pictures of my finished computer just before it was overnight mailed to me! Who provides that kind of personal service anymore? I felt like I was looking at my new baby’s pictures! Awesome! The entire build was completed under the time frame they estimated and the computer has performed beyond my expectations. Puget Systems has gained a customer for life. P.S. – When I called another computer custom build company and I told them I was also looking at a Puget Systems laptop, they said, “Oh, they are the best – I would definitely buy from them.” Enough said. I ended the phone call with them and immediately placed my order. Thank you, thank you, thank you!
Once again, a home run
This is the third computer I’ve bought from Puget, and I’m still a huge fan. The first one I bought from them was working like a champ, almost like the day it arrived 6.5 years ago. The only reason I replaced it was Windows 11 support and the excuse to upgrade from a 1080ti to a 4090! Puget computers just work. The company checks them ahead of time thoroughly and make sure you don’t get a lemon. They are well worth the money.
Great quality and service as always
I bought one of Puget’s laptops for CAD work. Although one of the RAM modules degraded a few weeks after the purchase, we were able to easily diagnose and resolve the issue, and the laptop works great now.
The laptop is fantastic for CAD work- the fan gets somewhat loud when you move CAD assemblies around quickly, but that is much, much preferable to me over processor throttling to deal with heat.
I have gotten multiple desktops from Puget as well and they are all fantastic in form and function. I just won’t go anywhere else at this point.
Puget delivers again!
I bought my first Puget Systems PC in 2017. I came to them because I’d heard great things about the customizability of their machines and the company’s great service. They didn’t disappoint. When it was time for a new machine, I didn’t consider anybody else. Same great customizability and service. It’s especially satisfying watching the system proceed through their manufacturing process. It arrived quickly and performed exactly as expected, anywhere from two to five times the speed of my previous machine, depending on the operation. I had some minor, but mysterious, problems that were due to my environment, but they helped me track them down and eliminate them. I expect to use Puget for any future systems, and will recommend them to anyone looking for a PC.
Powerful and Reliable Machines
I am a programmer who dabbles in graphic design & CNC, and Puget Systems has been the sole solution to my computing needs for fifteen years. The three devices they’ve built for me are all still running strong, having outlasted everything else in my office. I will trust no other for the knowledge, care, and attention to detail they put into every custom machine.
Great Machine, Great Service.
I’m a 3D graphics designer, animator and video editor. I had a client who needed realistic renders in 4K and my MAC workflow was too slow. I finally broke down and ordered a Windows machine from Puget. After using it for about 6 months I can say it’s like driving a race car and my only regret is that I wish I bought one sooner. Being a Mac guy for years I was very happy to have a service that knew what I needed in the PC world. Puget was great and put my new machine together quickly and even let me upgrade my processor after my initial order. Now it’s time to save up for that thread-ripper.
Read more testimonials from Puget Systems clients.