OS Installation

I purchased a desktop system and received excellent advice prior to the sale and rapid (and good) tech support afterwards. To echo another’s comment: I felt like I was treated like a person not a wallet. In my research, their prices are very competitive. The web site is a trove of information and customizing my system was easy.

Jon and Wilson are a pleasure to work with.

Ask them a question – get a detailed response within hours
Need help determining your needs – they are patient and low pressure
A problem occurs getting parts – no problem, we’ll find an alternative
Question after system arrives – they’re there, even after oral surgery

What more can I say, these guys don’t go the extra mile, they go past it. I couldn’t be happier, and I know that I will be back.

Satisfaction guaranteed!! The folks at PCC have gone above and beyond the call of duty. After initially receiving my system on July 19, 2002, I put the system in such a state that I was unable to get it working again. After some troubleshooting efforts with Jon Bach over the phone and the live help feature, I sent the system back for Jon to take a look at. As it turns out my inability to read directions was the culprit. Jon ran my new system through another series of stress tests, and then had the system on its way back to me in 4 days. Just received it and fired it up again. Working like a charm. The whole process even the return was very well handled. The 9 is not intended to be negative, only that no one is perfect, but PCC is as close as you will get in the computer manufacturing/sales/service department.

100% satisfied! After a poor experience with a computer from a large company that uses the term “dude” a lot, Puget Custom Computers (PCC) was was welcome relief. Nobody beats their customer service and their prices are quite competitive (even better than brand-name discounters for similar products). Because PCC takes the time to review and comment on all computer configurations, I felt confident that I was finally getting a system that would meet my needs precisely. I used my budget for components I wanted instead of being forced into package deals with “extras” I didn’t need. I’m fortunate to be a Seattle-area resident and have Puget Custom Computers in my backyard. When my system was ready, Jon Bach hand delivered it, installed my dsl card and set it up on my desk. I’ll never buy from a large retailer again. Thanks PCC!

Excellent service — the consultation suggestions on my system setup saved me several hundred dollars and gave me a better product. After experiencing the high levels of helpfulness and customizability provided by Puget Custom Computers, I doubt I will ever again purchase from one of the major computer companies. I’m not giving a 10, though, because it took several days more than the 3-4 advertised to complete and ship my order. However, I am certain such delays do not occur often, and I strongly recommend this company to others.

Puget Computers was by far the most knowledgeable, responsive, and available of any vendors that I checked into. They always responded within the hour, and kept me updated on the status of my order. They have nearly 24 hr. service via a chat window on their site. They thought of everything. I rated them a 9, because nobody is perfect, and there is always room for improvement. They are by far the best company I have worked with yet. Thanks Jon!

These guys have the best customer support I’ve ever received! I’d recommend them to anyone looking for a new computer. I couldn’t be happier with my system and will definitely do business with them in the future! Keep up the good work guys!!

I have had my system for 2 months and could not be more pleased. It has performed flawlessly since day one. My initial fears about making this purchase from a small out of state company have been put to rest. I will certainly make my next purchase from your company and recommed you highly to friends and colleagues. Thank you Jon for all of your help. May you enjoy continued success.

Unbelievable customer service!!! These guys set the standard for today’s e-commerce. Highly recommended for anyone buying a PC, from the at home professional to a college student gamer. Completely customizable to your needs, unlike the other major online vendors who treat you like customer number. Puget Custom Computers will treat you like the valued customer that you are to them.

Great website, complete customization options! Even added a second hard drive for me! I will certainly consider buying here again, but it’ll be a while, because they built me one awesome system!