OS Installation

I have always preferred to build my own system but this time I decided to give Puget Computers a try given the great feedback I’ve seen from all over the net. What I got was some exceptional service the likes I’ve never seen before. The communication is great! Jon was patient enough to answer my questions as I went through the process of picking out the components. These guys even let me pick out a case that they did not carry! This how you make a customer happy.

Overall, I’m very happy with the service. The pricing is a tad bit high, but I’ll be referring my friends here and continue to shop here in the future.

Another great transaction with Puget. They were willing to work with me for a couple months while I worked the system into my budget, and had no problems advising me against more expensive or unnecessary parts to save me money. I mistakingly ordered 3 UV Blue IDE cables for my computer (the motherboard only has 2 slots), and didn’t even notice that the hard drive was SATA. I called them the day it was to be shipped out (it was already built and in testing) and asked them if I coudl substitute the extra IDE cable for a UV Blue SATA cable, so all would match. They told me they noticed that when building it, and already installed the UV cable for me, free of charge! I received the computer, and not only was the cable in there, they still gave me all 3 cables I originally paid for. Its this sort of attention to detail and customer satisfaction that made me a repeat customer, and I’ll continue to recommend them to friends.

I purchased a beautiful custom built computer from Puget a little before the winter holidays. They listened carefully to my needs and desires and helped me design an efficient and affordable system. I could not believe how quickly they built it and sent it – regardless of the holiday interruptions. I wanted to make sure it was not too good to be true before writing this testimonial. The computer is working perfectly and the people at Puget were most helpful with my initial questions starting up the system. I highly recommend the Puget people.

EXCELLENT! My computer is fantastic. All of the people at PCC offered exceptional customer service, and product knowledge. I have been watching this company for a while now, and I did some research on other custom computer places, but none offered the same personal experience as PCC did. I’ve have, and will continue to highly recommend this company for any computer needs.

My new laptop is the third computer from Puget for me and my family & every one has been an excellant experience. This one had a little gremlin when first recieved but support was superb. It is working great & I am very pleased!

I wouldn’t hesitate to recomend PCC to anyone looking for a new machine.

I highly recommend this company. They are very customer focussed. Wilson in Sales worked with me for around two months designing a system that met my requirements (video editing and upgradability to Windows Vista) and answering tons of questions in the 20 or so emails we exchanged. They allowed me to drop ship a video capture card they did not carry to them and then held on to it for a month until I was ready to order my system, at which time they integrated it. They offered several suggestions to help me save money on my configuration. I got the computer 9 calendar days after I ordered it. It arrived in excellent condition and the build quality was excellent. Jon, the owner, took the time to let me know that the builder had missed some instructions regarding installing certain bundled software and was very apologetic. It was no big deal because I just did the install myself. Two OEM software titles that were inadvertently omitted from my shipment arrived via express shipping within a week. When I noticed my CPU temp running hot under load, Paul, Jon, Wilson and Dan all patiently answered my panicy questions, even responding on Christmas day when Puget was officially closed. I am hardware illeterate but Paul helped walk a family member through verifying the CPU heat sink was correctly seated and we narrowed the issue down to airflow. To remedy, I ordered a custom side panel with an additional fan which fixed the problem. While I would have preferred if the need for the additional fan had been identified during testing and addressed then, no harm was done – I was able to leave the side panel off to keep the CPU cool until my custom panel arrived. Paul then walked me through getting the fan powered and installed. Puget gave me an excellent discount and free shipping on the custom panel. Since it was an additional part and not a replacement for a failed part, I totally understand that I needed to pay for it so Puget could recover their cost from their vendor. Since Puget is a small company, they do not offer onsite service outside their area, so it’s best to either know how to do basic hardware troubleshooting (checking if cards are seated, etc.) or know someone who can do it for you. But, if these options are not available, you can still send the unit back to them for warranty service with the shipping at their expense. I have found no other custom builder that gives you as much control over component selection as Puget and their customer service is exemplary. I will be referring anyone I know who is in the market for a computer to Puget.

Here are my specs – none of the big names or other boutique vendors offered this combination of options:

Asus P5WD Premium motherboard
Pentium D 840 EE 3.2 Ghz
Seasonic 600 W power supply
Thermalright XP120 CPU heat sink with fan
Lian-Li V1000 case
4 GB Corsair XMS 667 MHZ DDR RAM
2 x 74 GB WD Raptor (RAID 0)
2 x Seagate 500 GB SATA2 HD (RAID 1)
Plextor DL DVD +/- RW drive
Lite On DL DVD +/- RW drive
BFG NVIDIA 7800 GTX 256 MB
Creative Sound Blaster X-Fi Elite Pro
Windows XP Media Center 2005 with remote control
ATI Theater 550 Pro TV tuner
Canopus ACEDVIO analog > DV bi-directional 1394-based video converter and capture card
I used my existing monitor and speakers

I customized one of their systems and submitted the spec’s for discussion with one of their rep’s; after six days, I have heard nothing from them. I’ll take my business elsewhere.

Buying this computer was a nice experience. Communication was great. Computer just what I expected. Everything works fine after a few little glichs that were my fault. The computer is located in a rather tight spot but is running at 60C without any problems. You can buy computers cheaper elsewhere but not get the service that you can get here.

From the first contact, Puget Custom Computer staff ensured my custom computer needs were meet. From discussing my very specific needs to communicating other possibilities, they were all very helpful, knowledgeable and professional. I will definitely refer friends and family to this outstanding company.

Keep up the great work!