OS Installation

The level of customer service and attention to detail is phenomenal (and I say this as a former IT support person for City Hall). The only thing they missed was that when Windows went to sleep, the fans stopped – even though the CPU was running full bore. (I recommend you disable that feature by default and let the customer decide)

The shipment was beautifully boxed up – if you could find something other than those pesky packing peanuts, that would be nice 🙂

Difference between buying a machine from a big name manufacturer and Puget Systems – night and day

I am extremely satisfied and look forward to many years of trouble-free computing.

My new Genesis I desktop arrived today, on schedule. The packaging was excellent, with very nice attention to detail, and all the extras from the machine’s build organized into a very usable form.

Like a few others have mentioned, the case is a bit bigger than I expected – no fault of Puget Systems, as all the dimensions are clearly listed. For me, the size is no issue, as the office corner where this will sit is not cramped. But for those with tight space requirements, be sure and measure if there’s any doubt that this case will fit where the old beige box used to.

For a big workstation, it’s a wonderfully quiet system: the only computer in the house quieter than it will be the Mac Air and its no moving parts (not kidding – my set-top DVR fans are far more audible). The build quality looks excellent: tidy, well organized, with nice spacing amongst components to accommodate cooling needs. Far better than the four or five custom builds I’ve done myself.

The customizing and ordering process with Puget is a pleasure. William George was outstanding to work with: prompt response to questions, willing to do some legwork to provide answers, and never pushy over the full month while I mulled my options. And after the order, the company’s website lets the customer see all the steps of the build and test process.

I was very happy to have experts make sure I’d chosen compatible parts, that nothing was DOA with the initial build, and that an initial stress test had passed before shipping. Like I said, I’ve done some custom builds over the last dozen years. I think it’s time to limit my “inside the box” work to maybe adding a few more hard drives.

I only have a few hours of actual power-on time with the new system, so an early-life failure is certainly still possible, but if that happens I’ll find out how Puget’s warranty work is and write another testimonial.

Highly recommended.

I have had my laptop for two days now. It is the best computer I have ever owned. Deliver was on time and set up was flawless. It was really nice NOT having all the preloaded junk software that one encounters with a Box Store PC. Just Windows and the apps I selected. My Office 2013 downloaded easily as did two specialty programs. It is lightening fast and it has a crisp, clear interface. I also liked the documentation that came with the laptop, very, very helpful. My overall experience was outstanding. You get what you pay for! I have given up my creaky old Windows Vista PC and my Apple IPAD1 and use my laptop exclusively.

Computer was a little bigger than I expected but beautiful, quiet and fast. It seemed to have a lot care behind it – I have all kinds of parts and manuals and even a notebook about it, which is interesting in a digital age. So far I believe this has been worth the money and would do business here again.

thank you

Purchasing a custom computer from Puget Systems was one of the best customer service experiences I’ve ever had. Beginning the first time I visited the Puget website and began configuring possible systems, I received clear and well thought out emails from Puget representatives helping me with configuration options and offering suggestions. I even received a video of my computer after it was built showing me key features, as well as several follow-up communications directly from Jon Bach, the company’s founder, asking me how I liked the system and if he could assist in any way. I had very specific needs for a custom build, and Puget delivered. But the experience was so exceptional, I plan to buy all my systems from them going forward. What a kick-ass company!

My User Account is password protected. The other day I went to log in and a dialog box appeared stating that my password was not correct and could not login. I tried several different things to fix the problem but got the same error message. I called PugetSystems and Daniel connected me to Richard, Techinal Support.
Well, Richard made short order of my problem–registry error. He led me down the path of correction and had me back into my account in no time.
I have had no trouble with my PugetSystem computer and very happy with their customer support-they have been there when I needed them! Richard, thanks again for you patience and techinal support.

The whole experience from initial inquiry to receiving the finished product was great. Puget System’s customer reps answered all of my questions promptly and professionally. Receiving regular updates and the ability to watch the build progress and testing steps was quite cool! Puget puts out the extra effort to be transparent and keep it’s customers informed. The PC arrived well packaged and with excellent documentation. I especially like the fact that they did not load it with any “bloatware” or superfluous apps. I got a very clean machine with nothing more than what I asked for. You won’t find bottom barrel prices here, and that’s okay with me. I was willing to pay a little more for a well designed, tested and reliable product. All in all, I’m very pleased with my new PC and Puget System’s excellent service and
integrity.

They’re a great company to do business with. The web site helps you easily decide what you need. Real people provide timely and useful advice. And the assembly crew does an excellent job building it. Overall the kind of service you don’t often find. I’ll be back next time I’m looking for a new machine.

I’ve been a repeat customer several times and this latest time was no exception: Puget just rocks. I’ve got the machine I want, more service than I could ask for, and it was the best price I could find – what’s not to like?!

If you are at all on the fence about trusting these guys, do yourself a favor and give them a shot. You absolutely will not be sorry!