Quality Control
The quality of any company’s product is dependent on proper control procedures. Our extensive quality control system ensures that your computer receives all the attention needed to make sure you get what you paid for! Every one of our configurations receives a customized checklist, depending on the components in the system, applications we know the customer will be running on it, and other factors. Below is a sample of what our build check-off is like.
Example of Puget Systems Build Checklist
Phase 1 Build / Assembly
Review Work Order, Build Notes, and Internal Status
We review the order and notes to ensure that any special build requests are performed.
Check Parts and Serial Numbers
Before starting assembly on your system, we verify that we have all the correct parts and everything is accounted for.
Install M.2 Drives
We install your M.2 drives to the motherboard.
Assemble Core Components
We assemble the core parts of your system outside the chassis. This includes the motherboard, CPU, CPU cooler, and system memory.
Disable Onboard Video via Switch
We disable the onboard video on this motherboard to avoid conflict with a dedicated video card.
Verify Condition of Chassis and Panels
We inspect your system chassis for any structural or cosmetic defects before beginning to mount components.
Apply Puget Branding to Chassis
We brand the front door of your chassis with the Puget systems logo.
Mount Fans
We replace the stock fans with upgraded models.
Mount Drives
We securely install your drives in your system.
Apply Order Number Sticker
We apply a small sticker with the order number to the back of your system.
Mount Motherboard
We install the motherboard in your system and ensure it is fastened securely and ports line up correctly.
Mount Radiator
We mount the radiator for your closed-loop cooler.
Phase 2 Build / Assembly
Review Work Order, Build Notes, and Internal Status
We review the order and notes to ensure that any special build requests are performed.
Verify Condition of Chassis and Panels
We inspect your system chassis for any structural or cosmetic defects before beginning to mount components.
Wire Front Panel Connections
We connect any switches and ports integrated into your system’s chassis to the appropriate connectors on the motherboard or add-in cards.
Wire Power Supply Connections
We run the cabling from your power supply to make all necessary power connections to the motherboard and backplane.
Connect Supplemental PCIe Power to Motherboard
We connect the supplemental PCIe power connectors to the headers on your motherboard.
Wire Data Connections
We connect the data cables for your drives securely and neatly.
Verify Complimentary Hard Drive Pre-Wire
We make sure that any requested pre-wiring for drives is in place. Additionally, for our more user-serviceable chassis, we ensure every system is wired for at least two hard disks to allow for easy addition of storage to single-drive configurations.
Install Cards
We install any video cards or other add-in controller cards in your system.
Secure Any Unsecured Cables
We use hot glue on any delicate connections to help keep them from becoming disconnected during shipping.
Mount Power Supply
We mount the power supply securely in your system’s chassis.
Install GPU Brace
We install a custom video card support brace to help protect your system during shipping.
Install Chassis Reinforcement Plate
We install a custom brace to join two internal plates within the case for added structural rigidity when your system ships. We have found that this greatly reduces damaged to the video cards and motherboards caused by potential shipping carrier mishandling.
Check for POST of fully completed system
With assembly fully completed, we make sure that the system still turns on and boots correctly.
Update System BIOS to Approved Version
We update your motherboard’s BIOS to the most recent stable release provided by the manufacturer and approved by Puget Systems.
Change Remote Management Password
We change the Remote Management Login Password to comply with California Senate Bill 327. The updated password will be provided in a binder with the system accessories.
Apply Standard BIOS Settings
We configure your system with our standard BIOS settings.
Disable Full Screen Boot Logo
We disable the manufacturer splash screen that displays during system POST.
Verify Secure Boot Setting is Correct
We ensure that the Secure Boot Setting in the BIOS is set to Windows
Verify All Devices are Detected and Connected to Appropriate Ports
Save BIOS Profile
Verify Condition of Chassis and Panels
We inspect your system chassis for any structural or cosmetic defects before beginning to mount components.
Verify all fans are spinning at desired RPM
We check that all system fans spin up and operate with the intended settings. For fans connected to a chassis controller, we check that they operate correctly on all settings of the controller.
Test Reset Button (If Applicable)
We check that your chassis’ reset button (if it has one) is connected and functional.
Verify front LED functionality
We check that any appropriate chassis indicator lights, such as power or disk activity LEDs, are connected and functioning as expected.
Phase 1 Testing
Begin memory testing
We run an initial test on your CPU and RAM to check for errors that could lead to instability or a corrupted OS install.
Complete memory testing
We review the initial CPU and RAM test results to confirm that everything is working as expected.
Install / Setup
Review order
We check for any special instructions there may be for your order to ensure that the system is configured exactly how you want it.
Install Windows 11 Pro 64-bit
Your primary drive is installed with a base level install of the operating system, which is later customized to your order.
Install / update device drivers
All the most recent drivers (downloaded from the manufacturer) are loaded for your devices.
Load Install Program
Puget Systems uses an internally developed utility for deploying updates, software packages and customized benchmark suites.
Apply Puget OS Branding
Give the system a nice Puget Systems feel. We change the background and lock screen as well as add our contact information to the computer properties which can be viewed by pressing the Windows key + pause break buttons.
Install approved Windows updates
All Windows updates and service packs are applied.
Confirm successful driver installation
We double check all installed devices to confirm that all drivers loaded correctly.
Compare System Specs to Order specs
We double check all installed devices using an inhouse utility to confirm that they match what was ordered.
Confirm Windows serial key(s)
We double check the serial key assigned to your system using an in house tool to confirm that we will not run in to issues activating the system.
Initialize and format additional disks
We initialize all additional internal drives as GPT and format them as NTFS. We then assign them a drive letter based on how they appear on the order (i.e. secondary drive = D, tertiary drive = E, etc.). If Linux is on the order, these drives will be reformatted when the final OS is installed.
Confirm latest SSD firmware
We open the manufacturers management software for your drive(s) and confirm it has the latest firmware. If needed we will flash them to the latest firmware.
Confirm correct Discrete GPU bandwidth
We double check to make sure that the systems video card(s) are running at the expected bandwidth in relation to motherboard specifications.
Test front panel USB ports
All front USB ports are tested to confirm connectivity and speed.
Test front panel audio
We confirm that the front panel audio jacks (sound and microphone) are working as expected. The rear audio ports will be inspected during the QC phase.
Phase 2 Testing
Double check system specs
Your system specs are double checked for any mistakes, using an automated utility we have built that not only checks for the right parts, but that they are configured correctly.
Stress Test
We run a combination of Prime95 and AIDA64 to stress your system far beyond typical loads.
CrystalDiskMark
We run CrystalDiskMark to benchmark the read/write speeds of all your hard drives.
LAME MP3 Encoder
LAME MP3 Encoder is used to test system performance when encoding MP3 audio files
NeatBench
NeatBench is a standalone benchmarking for Neat Video – a popular tool to reduce visible noise and grain found in footage from digital video cameras, DSLRs, TV-tuners and even digitized film or VHS.
OctaneBench
OctaneBench is a benchmarking utility based on OctaneRender (a popular GPU-based rendering engine). This benchmark evaluates the rendering performance of your GPU(s)
V-Ray
V-Ray is commercial plug-in for third-party 3D computer graphics software applications and is used for visualizations and computer graphics. This benchmark evaluates both CPU and GPU performance when using V-Ray.
Adobe Photoshop
Adobe Photoshop is the most widely used professional photo editing and manipulation software currently on the market. Our benchmark tests a wide range of tasks to give an idea of how your system should perform in Photoshop.
Adobe After Effects
Adobe After Effects CC is a widely used application for motion graphics and animation. Our benchmark tests two critical areas of performance – RAM Preview (live playback) and Rendering (exporting) – with a number of different projects.
Adobe Premiere Pro
Adobe Premiere Pro CC is an industry-leading non-linear video editing application. Our benchmark tests two critical areas of performance – Live Playback and Exporting – with a number of different media codecs, resolutions, and effects.
Unigine Superposition
Unigine Superposition is used to evaluate system performance in DX11 applications at display resolutions including 1080p, 4K, and 8K.
NBody CUDA
The Nbody CUDA benchmark is used to verify the maximum theoretical compute performance of NVIDIA-based video cards
CineBench
CINEBENCH is a real-world cross platform test suite that evaluates your computer’s performance capabilities. CINEBENCH is based on MAXON’s award-winning animation software CINEMA 4D, which is used extensively by studios and production houses worldwide for 3D content creation
Upload and review benchmark results
All the benchmarks taken during the phase 2 testing process are recorded on our server, providing you with benchmark scores, and providing us with statistical information that will help us assist future customers. We also upload our temperature logs, giving you a baseline you can compare to after you receive the system.
Quality Control
Review Order Updates and Checkoff
We review the order updates as it contains a build log for actions performed by the various technicians prior to QC to check if additional testing has to be performed and verify requests are fulfilled.
Verify Expected Video Card and Disk Results
We review key benchmark results to verify that installed components are operating as expected.
Verify Condition of Chassis and Components
We physically inspect the exterior and interior of the chassis to check for cosmetic blemishes around high friction points and that components are installed and aligned properly.
Verify System Initialization Noise
When the system is powered on and components are initializing before the system POST beep, we check that the configured components do not have excessive noise.
Disable Network Stack in BIOS
We use an imaging software for installing Windows that requires settings in the BIOS to be adjusted. We turn these settings off as they are not normally used outside of our imaging software.
Verify BIOS Profile is Saved
We check that a profile is saved in the motherboard BIOS that retains the settings we adjust to be used again in case BIOS settings are lost due to an unexpected occurrence.
Record Approximate Boot Time
We record how long, in seconds, the system takes to boot into the OS and also to check that it is booting in the expected amount of time.
Verify System Properties
We check in the OS system properties to make sure that the configured OS, processor, and correct memory capacity is detected.
Verify Puget OS Branding
We check that our Puget desktop background is set.
Verify Drives are Present, Partitioned, and Labeled
We review that all configured system drives are partitioned and drive letters are assigned based on drive priority.
Verify in Device Manager Components are Detected
Verify Sound Quality Output
We check the 3.5mm audio outputs for clarity and balanced volume.
Verify Functionality of Onboard Networking Devices
We test available networking devices on the system for proper network and device detection.
Test Thunderbolt Compatible Ports
We test that the available Thunderbolt compatible ports are detecting a certified external drive in an OS environment.
Test All External USB Ports
A USB thumb drive is plugged in and out from every external USB port to verify USB detection.
Test USB2.0 on Populated USB3.0 Headers
We check that USB 3.0 front panel ports and/or USB 3.0 expansion brackets can detect USB2.0 devices in the OS.
Test All Video Outputs
We verify that all video outputs are functioning correctly even if ports will be disabled or unused due to the system configuration.
Monitor System at Idle
We verify that the system is running as expected and within tolerances by monitoring the system at idle. This is performed by using a thermal camera and a wattage meter to monitor the system as load tests on the configured hardware are ran.
Monitor System under Load
We verify that the system is running as expected and within tolerances by monitoring the system under load. This is performed by using a thermal camera and a wattage meter to monitor the system as load tests on the configured hardware are ran.
Cap Secondary or Unused Video Ports
We cap the video ports on the system that will either be used as a secondary video card or the ports will be unused based on the system configuration
Clean Up Windows Installation
We remove the programs used to install the configured OS and necessary software to test the hardware and check that remnant files and folders are deleted from those programs.
Scan Windows COA
We input the Windows COA into our installation suite to be activated when the system is powered on and connected to the internet.
Prepare and Verify Restore Media Creation
After a system inspection we create restore media for your system
Confirm Proper Windows Out of Box Experience
After creating restore media we check one last time to confirm that your system will boot as expected to the Windows Customer Experience screen.
Final Preparation
Verify Check-Off is Completed
We verify that all checkpoints have been completed throughout the production process and parts section.
Affix COA to Chassis
Your Windows COA is attached to your case.
Include HDMI Cable
We include a HDMI cable with your computer so that you are sure to have everything you need when you set it up.
Include Display Port Cable
We include a Display Port cable with your computer so that you are sure to have everything you need when you set it up.
Verify Power Cord and Essential Accessories are Included
We double check to make sure you have everything you need for system set up!
Packing / Shipping
Paperless Procedure (Optional)
Thank you for choosing paperless. We all must do our part to help the environment and limit or consumption of resources. Small steps like this can create a ripple effect for changes to come.
Include Marketing Materials
Getting stressed out? Grab your stress cube and give us a call! We included a sticker to show you are Puget Proud as well as some Business cards.
Take Pictures of the System
We take pictures of each system before we ship.
Final Chassis Cleaning
Since the computer has been handled, we ensure it is clean as a last step before boxing it up.
Read what our customers have to say about our quality control!
Legacy Testimonial: 972
For my work I needed a computer that would allow me to record and produce Camtasia videos with ease, and I also needed quiet. My work-provided laptop produced a discernible whirring noise in the background of all of my videos, which was horrible. Work wasn’t in a position to provide a better laptop and because I work in a home office, I decided it was time to update the office desktop.
I was excited to find Puget Custom Computers for a number of reasons–one is that they are US-based. Additionally, I’m in the Pacific Northwest, and I really believe it’s important to support local talent as much as possible. All of Puget’s reviews have been glowing as well.
I worked with Wilson Chau over a series of e-mails outlining what I thought I needed. My original “fantasy build” contained extraneous things that were either unnecessary or more expensive than necessary, and I deeply appreciate Puget System’s integrity. Wilson made excellent recommendations, guiding me toward best quality and most cost effective materials. In late August, I ordered a Serenity build desktop. This was promptly delivered, and the customer service both before and after has been phenomenal (including a follow up phone call to ensure all was well).
The Serenity system has been perfect. Video production is snappy, in fact everything is snappy. And quiet. My videos are incredibly quiet, so the Serenity system quiet build has been profoundly useful. It’s true what the description of the Serenity says: if it weren’t for the lights, sometimes I can’t tell if it’s on!
I marked the pricing for the computer as “low priced” and would like to qualify this: the Serenity was not the cheapest computer I’ve ever bought, but I definitely feel my purchase dollars were maximized to buy the best quality materials and service. Yes, it was more than a $300 laptop, but quite frankly, a $300 laptop could not do what I needed for work–and this new computer can!
If you need a custom computer, do not hesitate to work with the consummate professionals at Puget Custom Computers!
000114463
8/21/2013
Legacy Testimonial: 970
I recently ran into an issue with my Puget laptop. The problem was related to Windows 7, rather than hardware. I phoned Puget Systems and spoke with Micah Musick. We discussed the issue at length. He connected to my computer on two different occasions and made a valiant attempt to fix the complex problem. He spent time to research the issue, and while there were several references and fixes, none were specific to the problem I was having. Since he couldn’t find a specific fix, we agreed that a re-install of Windows and the drivers was the best course of action. He and Christopher Crader developed a list of up-to-date drivers, along with links to download them and instructions as to how to proceed. The reinstall went perfectly and I am now up and running. I truly appreciated Micah’s help and his kind, and professional manner.
Once again, Puget Systems gets it right!
Legacy Testimonial: 969
I recently purchased and received a new laptop from Puget Systems. I had Window 8 installed. It is significantly different than Windows Vista and previous OS I have used. I had to call Tech Support just to get logged on my Wi-Fi connection. It is kind of embarrassing to have to ask for assistance doing something as simple as that, but that is one of the reasons I bought from Puget Systems and they came through. What a wonderful experience calling there Tech Support for assistance. I can only say that at this point, after receiving my laptop and starting out, I would highly recommend Puget Systems to anyone want a new computer. I will check back in a few months and let you know how I feel then, but I am fairly confident I will still be highly recommending them.
Good Luck, Ron
Legacy Testimonial: 968
I went back to resellerratings to write another review but it seemed that I would only be changing the first review I wrote. In any case, I want to add an update.
My original review at the above mentioned site covered my first two purchases from Puget Systems. I have since bought another PC from them with the same high level of service as the first orders. All three systems are running fine after more than a year but I did have some trouble with the first one. I called and explained that the PC was more than a year old and was reminded that the hardware warranty runs for whatever the original manufacturer gives, but phone support is for life. Hard to believe, but it’s true! After two calls and running some tests using the software they provided with the original documentation I found that I had a hard drive failure. Better yet, the hard drive was still covered by warranty!
The person I talked with was very knowledgeable and very patient with me. He quickly understood the problem and recommended the right tests to run. After resolving the problem I talked to him about sending my PC back for an upgrade because they are now using a newer and much better motherboard. He convinced me that, although the newer motherboard really was better, it was probably not worth the cost and trouble for me to upgrade now.
Now, Puget Systems made no money out of this transaction. In fact, there was cost to them and benefit to me. I was even talked out of spending some more money with them for an upgrade I was willing to do! As strange as that sounds, it really happened. I highly recommend this company.
Legacy Testimonial: 967
Custom computer used in an observatory was designed (with my input), built, and tested by Puget Systems. Everything was to spec, all was shipped in a timely manner, and the product was as expected (and hoped for). I would not hesitate to do business with them again and highly recommend Puget Systems as a non-hassle, high quality supplier of computer systems.
Legacy Testimonial: 966
I have never done business with any other company anywhere that is more customer oriented than Puget systems. When I called to order I talked with William for about 30 minutes and he had me fixed up with exactly the computer I needed. I was especially impressed with the step by step monitoring I was able to do with their updates during the assembly and testing phases. When the computer arrived, the packing was as good as it gets!
I will be in the market in the future for a laptop and I will certainly get it from Puget Systems.
Legacy Testimonial: 965
Absolutely impeccable service. Fast build, top quality, one of the best companies I have ever dealt with.
Will never buy another computer from any other company.
Legacy Testimonial: 964
All the staff – Daniel, William, Christopher – have been wonderful. Unlike other manufacturers with whom I have dealt, Puget Systems does not just take the money and run after they’ve made a sale.
Marla
Legacy Testimonial: 962
Excellent service. Very personable, helpful, and well-informed. The product itself was exactly what I wanted. They listened, and they put together something that was perfect for my computing needs. They were available to field my questions at every step. I’m very happy with the experience.
Legacy Testimonial: 961
I needed a very specific type of computer built and with a small physical dimension that would allow it to be carried on an airplane. William and his colleagues at Puget Systems paid close attention to every detail I required and in an efficient manner. They are also extremely knowledgeable about all things computers and seem to be very passionate about their work and it reflected in all contact I have had with them. It’s highly unlikely I will ever buy a new computer from another vendor again. Their pricing is also very reasonable for the level of service, knowledge, and quality of their products. Lets face it, if you’re looking for a custom built computer, one expects a far higher level of service than a Dell-type experience and product; Puget Systems delivered in every possible way. These guys are terrific!
Read more testimonials from Puget Systems clients.