Assembly and Cabling

I first contacted Puget in December for comments on a configuration I had created on the web site, and saying I was planning to purchase in 2 or 3 months. William George promptly replied with one specific piece of advice on my configuration, but saying we should review this closer to the purchase time because “there are some things coming down the line that might affect your decision.”
Sure enough, when I was ready to go in March there was a new motherboard that had USB3 & SATA6, for one thing, and at the last minute a video card that could use the Mercury Engine with the CS5 I was planning to get.
I do my own research, I’m technologically very experienced, and I could put together my own computer, but it would take a lot more time, and I would be alone with my own trial-&-error. The Mercury Engine thing with CS5 was so new that it wasn’t showing up in my research. I would have missed that.
One thing that impressed me about Puget when I was checking them out is that they said they have weekly meetings to share experience & info. In essence, that was what I was paying for when I bought my system from them, that and their straightforward lack of BS.
I’ve been happily editing HD video & high resolution photos, I’ve authored & burned my first BluRay disk. It is satisfying to be able to get my work done on a stable system that requires a minimum of troubleshooting. I can focus on the creativity rather than the troubleshooting.

I needed to upgrade my current computer system, to run Adobe CS4/CS5 (64-bit) and was apprehensive about who would build it. I came across Puget Systems and configured several systems, without deciding. William emailed me and asked me for specifics and the end result was the system I just recieved. I watched the building/testing process and was amazed. I received my Genesis 1 day early, and when i acutally got to unpack and turn it on, the system was amazing. Exactly what William had suggested. Blazing and doing what I needed the computer to do. I discussed the system built by Puget with the IT guy at work, and he stated that he had heard only positive comments about Puget. If the need arises for another system, i will definitely choose Puget to build it.

This is the second system I’ve gotten from Puget. The first system is still running just fine but this second system is even better. I like a really quiet machine and this one is amazingly quiet. I would again recommend Puget to anyone interested in a real machine. My only advice: read the notebook before you start the machine, it will save you the embarrassment of having to remove the instafoam packaging after you get. Once again Jeff gave me great advice, in a couple of cases lowering the price of the system.
So thanks again Puget for producing a high quality product with personal service.

We placed an order for a custom-configured PC as part of a larger instrument with Puget Systems. The consulting and feedback goes beyond professionalism. Concerns and questions were always addressed promptly in a detailed manner. The consulting and the delivered end-product exceeded my expectations to the point where I could state with absolute certainty that Puget Systems will get the job done independently of how complicated and high the stakes might be. The support after delivery of the product is excellent. Overall, the vendor exceeded by far my expectations and I would not hesitate the slightest to suggest Puget Systems to any of my colleagues and friends.

Puget Systems exceeded my expectations. Their excellent web site explaining the various custom configurations options helped me select the initial components and features. Then Customer Service advised me and even suggested lower cost solutions for my needs. My e-mailed questions were always answered promptly and fully. The in-process status and photos were great. The packaging was very impressive, and the machine arrived in perfect condition. Best of all, it’s wicked fast and VERY quiet. Thank you all for a great product!

I can say with absolute certainty that Puget has the best business model in the computer industry. I have not seen any other system builder on the internet that has the approach or service to building a system like Puget. The people at this company stand behind everything they sell. They spend time testing every component in a system, and track failure rates. If they component doesn’t pass their extremely high standards, they don’t use the part in their system. Plus, they have informative articles on their website, explaining why they use what they use, or why the changed to a different part for their systems. The website is the easiest to use also. Nothing flashy, just simple and clean. Very friendly people, who know what they are talking about. They help you build the system you need, and not try to upsell you on a lot of unnecessary items. The process of buying from them was so easy, and William was very helpful on the phone. I have built computers for years, and I can tell you I couldn’t build one as near as well as they did. It works so fast and so smooth…no crashes. It is the most stable computer I have ever owned. I am telling anyone and everyone I know to get their next computer from these guys! Why settle for substandard, cheap parts and builds from mass producers like HP or Dell? Or lousy support after the sale? Go with Puget, it will be your most sound computer investment ever!

Puget is amazing! First you submit a quote to their great staff. Jeff gave me some wonderful recommendations and advice to make sure I got the most powerful rig for my money. I wanted a gaming rig and he actually told me my original set up was overkill. He actually saved me money and made sure I got top of the line quality! I was blown away by this especially after dealing with Dell in the past.

The whole building process was a joy as Puget keeps you in the loop at all times through the process. I loved the photos and constant updates telling me who was working on my computer.

Then when I received my computer I did have a power outage and my computer would no longer boot. After a lengthy email to tech support describing everything I had tried I received an instant response from Christopher with step by step instruction on how to repair my computer and it worked like a charm on the first try!

This company knows their stuff better than anyone else. I’ll never buy another computer from anyone else. Customer for life.

Puget built the perfect computer for me. You can not hear this thing run (except when the CDDVD platter spins up). Only top quality components configured efficiently and professionally. No ad-ware, no trial software, not even a company sticker on my computer.

I compared other companies and other products and settled on Puget for their reputation, customer service, and quality products offered. Their price was very competitive with other custom builders that offer service after the sale. I would recommend this firm if you are tired of the same old cookie cutter systems offered by the mass market firms.

2 years after buying my system from Puget, it is still as great as the first day it arrived at my house. Being a former Dell customer, I knew what I was looking for (media editing, graphics) and did a quote for a system that has a 3.0 Core 2 Duo processor, dual 500GB hard drives with Acronis TrueImage, 4GB RAM, Vista 32-bit Ultimate (since upgraded to Win 7 64-bit Pro), Antec P182 case, DVD-RW, among other things. The same day, William emailed me back with some options that helped me save money and was able to eliminate components I didn’t need. I also really appreciate that he was honest and didn’t upsell me on things I never needed. When I bought my system, everything arrived very neat in the best packaging job I have ever seen, and a couple of days earlier than the original shipping estimate.

Over the time I have had my system, it is a true workhorse being dependable day in, day out. The 2 times that I did need tech support (1 was for a failed hard drive, the other was to help fix a configuration issue that McAfee caused), everyone was truly awesome. They also followed up to make sure that everything is good after taking care of any issues. Jon actually emailed me at 2:30am once to make sure things were working correctly and gave me advice on how to take care of the configuration issue. This level of service is never found at Dell or any of the similar companies.

Puget is not the cheapest. However, the product quality, neatness of build (look inside a tower Puget builds compared to a Dell or Gateway and you’ll see a huge difference), no bloatware to remove, system is fully tested prior to shipping (and you see the results), and support that actually stands by you when you need it. They definitely give the best all-around value. You also get a quality relationship with a great company, which is priceless.

I continue to be very happy with the system they built for me and it still screams as fast as the first day. When my next system comes up, I am definitely coming back to Puget.

A custom-built computer from this company was the first real investment I had ever made, and after four years of almost flawless performance, I want my next computer built by these guys too. Always helpful when you have a question, and their products are very well made. I love my computer like a child, and it has served me well. Thanks for your awesome computers!