As I’ve mentioned before, I live in Southern Utah. But I travel to the offices of Puget Systems a few times each year. This gives me the opportunity to interact with a number of companies over a short period of time. Some marketers call these short interactions with customers micro-engagements. They might be short in duration, but smart companies understand how important they are in keeping customers happy.
A few weeks ago, I managed to get three kids in the van. On this morning, I wouldn’t have to speed to get them to school on time, but I was cutting it close.
I slammed my door shut, hit the button to open the garage door and turned the key in the ignition.
Nothing.
I’ve never felt comfortable working on anything but the most simple plumbing jobs around my home. So when I noticed a leak in my sprinkler system, I decided to call a professional.
I started by checking reviews on Yelp. That took me to a few Facebook pages which lead me to a handful of websites. I made a list of six companies that had positive reviews from work they performed in my area. Of those six, I was able to get quotes from three companies, and my experience with each couldn’t have been more diverse.
This article gives you a little insight of the process we had to go through to sell our products on Amazon-GPU Braces, TK1 Kits and TX1 Kits.
Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.
Hi. My name is Alicia and I am one of the newer employees here at Puget. I am the administrative assistant and the first person people see when they enter our office or speak to over the phone.
What does it take to provide good customer service? Among other things, it’s having an informed opinion, and actually expressing that to a customer.
I had the mission to write a blog post that conveyed how we keep the repeat business of so many of our customers. After writing several drafts, I realized that the post had already been written by our customers — in the form of personal emails I receive on a daily basis. With their permission, I offer you two emails I have recently received. They do a very good job of summarizing why people keep coming back to Puget Systems.
In the past year, we have been slowly expanding upon the service we provide here at Puget Systems for our rapidly growing business and government customers. Introducing: Account Management. This new service is designed to give your company an inside man here at Puget Systems and a single point of contact for any need your company might have when working with us.
I’ve been a customer of DirecTV for just over 14 years.
Yesterday, I called DirecTV and cancelled my account. To their credit, they didn’t hassle me very much, and only read off a script a few times to remind me that DirecTV is better than anyone else.
Let’s perform a little back of the napkin math: $100/month for 14 years comes out to just under $17,000. I’ve also recommended DirecTV to a number of friends and family bringing that total much higher.
Puget Systems builds custom workstations, servers and storage solutions tailored for your work.
We provide:
Extensive performance testing
making you more productive and giving better value for your money
Reliable computers
with fewer crashes means more time working & less time waiting
Support that understands
your complex workflows and can get you back up & running ASAP
A proven track record
as shown by our case studies and customer testimonials
