Most of my career has been spent working for large companies where employee manuals fill a 3-ring binder, policies number into the hundreds and metrics are used to measure the worth and effectiveness of employees.
Puget Systems hasn’t been around long enough nor have we grown so large that every issue can be solved by creating a new policy. When employees don’t have dozens of policies and procedures governing how they get their work done, their actions might not always been predictable.
I’ve seen it happen a hundred times. I’ll be having a great conversation with a customer about computer needs, what the computer is currently used for, and what it might be used for in the future – but as soon as I ask something like “What type of wireless network compatibility do you need this laptop to support?”, everything screeches to a halt. I might as well be speaking Greek.
Are your customers telling you you’re doing fine? Can you trust that feedback?
As one of the sales reps here at Puget Systems, I often get questions from clients who ask “Why should I buy from Puget when Company XYZ can build me the same system for less?” It’s a fair question and one that should be asked. After all, it’s your money and it’s a lot of money, so you have to do what is best.
We field A LOT of calls here from people wanting to spec out a custom PC. Their needs range from a list of specific parts to “give me a great computer”. Here to help at Puget Systems our consultants can work with any level of experience (or maybe not-so-experienced) to come up with a great Puget System. In the marketplace of custom computers you literally have thousands of choices. I know…it makes my head hurt thinking about it too. So, to start, we have done some narrowing down of the selection to a list of the very best parts available. See, it’s going to get better. Now, you can help us spec out a great custom system for you by considering three things…
If you want to work at Puget Systems you have to be ready for things to work a bit differently than your last job. You see, here, we are obsessed about a few things and one of them is failure. Everything and everyone has every failure, ever, tracked in our database. Want to know what the failure rate is for a particular stick of RAM? We know it. Want to know how many times your favorite employee has forgotten to add the required build notes to an order? We document their every transgression. We fail things for even the most seemingly inconsequential reason, right down to the smallest scratch you might not have even noticed. Perfection matters. Every week, during our staff meetings, all of the logged failures from the previous week are listed for everyone to see and you get to share with everyone your epic fail.
Tough stuff for the Puget staff, huh?
Not really. Nobody is running around, ducking for cover, while avoiding the axe from Jon. Although that might make for an interesting game it’s not what we do all of this for…it’s for you.
“For what? My entertainment?” you might ask. Nope, for your future sanity.
Some recent news from Apple is creating a lot of talk about manufacturing technology products right here in the US. This is reflecting a move many manufacturers are making by insourcing many aspects of their production.
These companies are learning what we have known here for a long time: we are better off building and supporting the things we sell.
Most of these companies are making the decision to bring manufacturing lines back to the USA for financial reasons. Although every company has to make a profit to plow ahead I think there are some other reasons, besides the financial, that drive our decision to keep virtually all of our operations in-house. Here at Puget Systems those other reasons are also the two big drivers in our decision making process: customer experience and quality of product. No place in our business do those two values show more than in the production department. Here, the craftsmanship of PC building is taken on by a dedicated staff of technicians that leave their personal touch on every system they build.
Last week Microsoft announced sales of Windows 8 licenses have reached 40 million. They provided few details other than adding that most of those were upgrades and that Windows 8 was selling at a faster clip than Windows 7 did three years ago. Of course, this comes several weeks after Microsoft CEO, Steve Ballmer, told a French newspaper that sales of their new Surface tablet, running Windows 8 RT, have gotten off to a “modest” start.
What does it really mean to have a ‘silent PC’? Many companies these days advertise quiet computers, and some even bill theirs to be silent, but few vendors ever define what they actually mean by those terms.
Last summer I took my car to the local self-service car wash and was surprised when a man approached me as I toweled off my car. Dressed in cowboy boots and accompanying hat, he introduced himself as the new owner of the car wash.
He explained that the previous owner had provided very little in regards to whom his customers were, so he decided to spend his days meeting them face to face.
After we chatted for a few minutes, he extended his arm to shake my hand and thanked me for visiting his business. This is not something I’m accustomed to. If the vacuums aren’t clogged and there’s plenty of foaming soap on the brushes, I’m generally satisfied.
Puget Systems builds custom workstations, servers and storage solutions tailored for your work.
We provide:
Extensive performance testing
making you more productive and giving better value for your money
Reliable computers
with fewer crashes means more time working & less time waiting
Support that understands
your complex workflows and can get you back up & running ASAP
A proven track record
as shown by our case studies and customer testimonials
