Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Amazing experience never seen before !
It was a great experience every step of the way, from the online configurator on the website, communicating with Geno Rosario (sales), getting updates from other team members, delivery, and finally turning on the new workstation – perfect build quality and quiet operation.
Puget Systems was on my radar for years…
When I finally was given the green light to get a “super-system” for 3D and animation, I went right to Puget Systems. I was NOT disappointed by their professionalism and response time. Working with Braden was great and he even helped me find a system that was exactly what I needed for a price that was less than I had configured. They did NOT try to gouge me and that was VERY impressive and they gained my trust AND future business.
Awesome experience
I’ve been wanting a Puget Systems build for a long time and was finally able to do it. I chose this company for their expertise and knowledge of the workflows and software used in my industry, and I expected a good experience. What made it an awesome experience was everything that came after the conversations with my sales rep. I loved how I could “watch” my computer being made every step of the way through the updates from every person who had a part in every process. And then at the end they even took pictures so I could see it finally before they shipped it out. I felt so cared for and confident I was receiving a top tier product even though I already knew that. I will not hesitate to get another system from them.
You get what you pay for – and with Puget Systems you get your monies worth.
I am a retired IT professional who served in the US Air Force retired and went on to work for the State of Alaska, the US Department of Veterans Affairs, and various smaller private commercial entities. I hold industry certifications from Microsoft, Cisco, Novell, CompTIA, BICSI, ETA, Siemon, and a host of others, including a BS in Information Technology and a Master’s in Information Assurance and Security. I have been around the block a few times. As a computer hobbyist now nine years ago, I built a desktop machine to be the production box in my home office, and it served me well for many years. But it was way past time for an upgrade. Despite my knowledge base and experience, the plethora of hardware choices was overwhelming, so I let Puget Systems help me out, and I’m here to say I am impressed. I’m impressed by the quality of the finished product, I’m impressed by the sales, tech support, and most of all, the customer service. The people at Puget Systems have an attention to detail that just doesn’t stop. I placed my order at the beginning of November, and even with the holiday rush of Black Friday and Cyber Monday, the new box was in my hands in just over a week. The computer was not a budget buy, and I had high demands, and the folks at Puget Systems have met them. I can’t say enough about how satisfied I am. Thank you, Puget Systems.
Fantastic service
Jeff Stubbers was my first and main contact who guided me through all the options, based on my budget and software usage. I feel like I got the best system for my needs. After I made my purchase the assembly team was quick with updates on the progress. Altogether, I got my computer within three weeks after placing the order. The hardware was impeccably packaged and easy to get up and running. I will definitely be using Puget Systems next time I need a new computer.
Absolutely Fantastic
I edit YouTube videos for a living, and my aging gaming PC was struggling to keep up with the demanding software and large MP4 files used in the creation of my videos. The customer service received from Puget Systems far exceeded what most people expect these days. Before placing my order for a new PC, a representative reached out to me so he knew exactly what my work load is, so that they could build a PC perfectly catered to my exact needs. Upon receiving the PC, it was expertly packaged, and I had zero issues upon initial startup. Its obvious that they perform thorough testing before the unit is shipped out. I will always recommend them, and look forward to working with them in the future.
New PC
Had a few shipping and install issues, but got it installed and working. Appreciate the help from Terrell Barnes. This replaces a Win 10 Puget PC which was very reliable, but incompatible with Win 11.
Unbelievable!
Wow. I have never had such amazing customer service and now that my new laptop is on my lap, I can say that I have never had such a beautiful piece of hardware. I had a similar laptop that ended up with a cracked screen that could not be repaired, so I decided to look into Puget Systems now that they deliver to Canada. To my surprise for the same price as my old laptop, I now have 10 extra TB of storage, a keyboard that is second to none, extra HDMI cable, extra power cable and a 2 year warranty. I am truly impressed and grateful to all those who worked on my system.
In addition it is half the weight and much quieter than my previous laptop.
Thank you,
Brad Peters
Great Service, Great System!
Sales people were very helpful, made the process very straightforward and specific to my needs. System is awesome!
I’ve been a customer for
I’ve been a customer for at least 10 years and have ordered many PCs from Puget. The quality is always top-notch, and the support is great.
Read more testimonials from Puget Systems clients.